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Solutions: How to get rid of blank page with Web page

On my laptop with 64 bit Windows 7 and IE 9, sometimes when I go to a Web page, while the Web page opens there will also be an additional blank page also open. This is annoying.

Most of the possible solutions for this problem involve registry fixes, but I didn't see anything that is sure to fix this exact problem, so we'll skip the registry edits. The best thing to do is to run the Internet Explorer reset. This will restore the Internet Explorer settings to their original state. You can do this by clicking "Tools," "Internet Options," the "Advanced" tab and then the "Reset" button. Close and reopen Internet Explorer. Go to "Tools" and "Manage Add-ons." You can re-enable any add-ons that were disabled in the reset. Do this only for the ones you need and do this one add-on at a time, testing your general browsing functionality before enabling any others.

Should I run a virus/malware scan periodically if I have no symptoms?

Yes. It's a good idea to run (and update) the free version of Malwarebytes Antimalware ( on a monthly basis. Check to see if your antivirus is running scheduled scans at least once a week and that they have been completing as expected.

When I receive a home family video via the iPhone to my email, it always comes in sideways. I have not been able to figure out how to turn the video "clockwise." I use a Dell computer Windows 7.

There may be an easier way, but this is what I do when faced with the same problem: If you don't already have it, go to and download the free Windows Live Movie Maker. It is a simple, low frills video editor. Once it's installed, run the program and click the "Add videos" button to open your video. Use the left and right rotation buttons on the menu to orient your video and then click the "Movie Maker Options" button (top left corner) and select "Save Movie" and then select an output format such as "For Computer".

I was having trouble downloading a recent update with Microsoft Security Essentials, so I uninstalled the program and could not reinstall it. I got this error message: c:\8287e54ec2420eccec2fbb\x86. Because I couldn't download MSE, I installed AVG, and somehow Google Chrome was bundled with it. I uninstalled Google Chrome, and now I cannot use any of the Web links that come in the emails.

The problem with Microsoft Security Essentials is a known issue due to corrupt entries in window installer registries. Microsoft has an automatic fix. Go to and click "Run now."

For the Google Chrome issue, try setting Internet Explorer as your default browser. From within Internet Explorer, click the "Tools" button, then "Internet Options," then the "Programs" tab. Click "Make default" and then OK.

Send questions to [email protected] or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: How to get rid of blank page with Web page 03/29/13 [Last modified: Friday, March 29, 2013 8:15pm]
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