Make us your home page

Today’s top headlines delivered to you daily.

(View our Privacy Policy)

Solutions: Be sure Windows update is installed

Note to readers: Microsoft released the Windows 8.1 Update on April 8. This is not to be confused with Windows 8.1, which was an upgrade to the original Windows 8 release and which was made available last year. With me? I know, it's confusing. The important thing is that as of May 13, Microsoft will not be releasing security updates for Windows 8.1 unless you have installed the Windows 8.1 Update. To make sure it is installed, press the Windows key and type "windows update" (without the quotes) and then click the Windows Update link that appears at the top of the Search list. Click Review Update History, scroll down to about April 8 and make sure you see Windows 8.1 Update for x64-based Systems (KB2919355). If not, click the back arrow and then click the "Important Updates" link to the right. It should be listed. Click the check box to select it, click Install and let Windows Update do its thing.

I am helping to organize a family reunion for later this year. This would be an ideal time for family members to share old family photos, especially one-of-a-kind prints. What suggestions do you have for making this happen?

There are many ways to do this, including using one of the many social media applications, such as Facebook, but I would stay away from those for a number of reasons. The safest and simplest solution would be for someone to open a free account at (sponsored by HP). Share the login and password with the rest of the extended family and have everyone upload his or her photos. Snapfish can also create specialized Photo Books with your selected photos for a reasonable price. I've actually done this, and it turned out very nice. This may not be the most tech-savy solution, but I always opt for simplicity over everything else.

Within the past week, my Acer laptop, purchased in June 2013, has unexpectedly shut down. I had to restart it with the power cord and confirmed the battery was fully charged. It occurred again several times over a week, each time requiring use of the power cord to restart it. I contacted the folks at Best Buy Geek Squad, and they recommended returning it for service and said I would receive one new battery. I am not convinced that is the problem, especially since the device seems to be functioning okay for the past couple of days. I invested serious dollars in this purchase and planned to use it for many years.

By all means, bring it in and get your new battery while it is still under warranty. It's very possible that the battery could be defective, or there could be faulty contacts on either end of the connection. I don't suspect an operating system or a Windows 8/UEFI BIOS issue here.

Correction: Last week we published an answer in error in response to an iTunes error message and a possible fix. I recommended what I thought was a Microsoft site, but it wasn't. I apologize for the error. My old eyes read it as a Microsoft domain, and it is obviously not.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.

Solutions: Be sure Windows update is installed 04/25/14 [Last modified: Friday, April 25, 2014 6:41pm]
Photo reprints | Article reprints

© 2017 Tampa Bay Times


Join the discussion: Click to view comments, add yours

  1. Obama's secret struggle to punish Russia for Putin's election assault


    WASHINGTON — Early last August, an envelope with extraordinary handling restrictions arrived at the White House. Sent by courier from the CIA, it carried "eyes only" instructions that its contents be shown to just four people: President Barack Obama and three senior aides.

    Russian President Vladimir Putin, left, and Barack Obama shake hands at the COP21 UN Conference on Climate Change in Paris, France, Monday, Nov. 30, 2015. [Mikhail Klimentyev | Sputnik, Kremlin Pool Photo via AP]
  2. GOP's challenge: Finding votes for Senate health care bill (w/video)


    WASHINGTON — Senate Majority Leader Mitch McConnell has finally unwrapped his plan for dismantling President Barack Obama's health care law. Now comes his next challenge — persuading enough Republicans to back the measure and avert a defeat that could be shattering for President Donald Trump and the GOP.

    Sen. Rand Paul, R-Ky., speaks to reporters at the Capitol after Republicans released their long-awaited bill to scuttle much of President Barack Obama's Affordable Care Act, at the Capitol in Washington, Thursday, June 22, 2017. He is one of four GOP senators to say they are opposed it but are open to negotiations, which could put the measure in immediate jeopardy. [Associated Press]
  3. Harmeling first woman to receive lifetime honor at Sneaker Soiree in Tampa

    Human Interest

    TAMPA — For the last quarter-century, she has combined passion and meticulousness to keep the Gasparilla Distance Classic humming and evolving. Indefatigable and detailed, Susan Harmeling braces for every race-weekend contingency.

    Susan Harmeling gives a speech after accepting an award  during the annual Sneaker Soiree, at TPepin's Hospitality Centre, Thursday, June 22, 2017.
  4. Manslaughter charges eyed in deadly London fire sparked by refrigerator


    LONDON — Manslaughter charges are among the offenses under consideration in the devastating Grenfell Tower blaze that killed 79 people, London police said Friday.

    A view of part of the Burnham residential tower on the Chalcots Estate showing the bottom section of the building after cladding was removed, in the borough of Camden, north London, Thursday, June 22, 2017. Tests so far have found that at least three high-rise apartment buildings in the U.K. have flammable external panels like the ones believed to have contributed to a fire that killed 79 people in London, Britain's government said Thursday. The local council in Camden, a borough of London, removed cladding from one of its buildings for further testing after tests they commissioned showed some of their panels were of the flammable variety "and not the ones they ordered." It was unclear whether the Camden example was one of the three mentioned by the government. [Associated Press]
  5. PolitiFact: 6 questions about the Senate health care bill and transparency


    Now that a Senate health care bill has been unveiled, senators will be jousting over its provisions to repeal and replace the Affordable Care Act, President Barack Obama's signature health care law.

    Senate Majority Leader Mitch McConnell, R-Ky., joined by, from left, Sen. John Barrasso, R-Wyo., Sen. John Thune, R-S.D., and Majority Whip John Cornyn, R-Texas, speaks following a closed-door strategy session, at the Capitol in Washington on June 20. (AP Photo/J. Scott Applewhite)