Sunday, August 19, 2018
Transportation

SunPass apologizes to customers who couldn’t access accounts after website maintenance

Users were unable to access their SunPass accounts on Monday after the release of a system redesign that took the systemís web site, app and hotlines down for a week.

From June 5-11, the SunPass website, hotlines and mobile app were taken down for system maintenance. Users were told to deposit funds into their SunPass accounts before the maintenance period began since tolls would still be collected as usual.

The system was scheduled to come back online on Monday. But when users tried accessing their accounts, they found the website had crashed. It finally came back on Wednesday.

Officials at the SunPass system emailed their customers early Thursday morning apologize for the maintenance issues with a promise to rectify any further problems as soon as possible.

"We anticipated a high volume of customers trying to access the system once it came back online; and although the increased demand was anticipated, it was higher than expected," the email states.

"Please know that we are working diligently to resolve this as quickly as possible and that our goal is to provide SunPass customers with the best possible service in every interaction with our people and our systems," the email states.

So far, those answers have not settled SunPass users from taking to social media about their concerns.

Comments
Have you made up your mind on a transportation sales tax? Many candidates havenít

Have you made up your mind on a transportation sales tax? Many candidates havenít

TAMPA ó Some 77,000 people signed a petition to place a sales-tax hike for transportation on the Nov. 6 ballot, but many of the 17 people seeking seats on the Hillsborough County Commission say theyíre still making up their minds.Some candidates aren...
Published: 08/17/18
Transportation activists hope to pave over past referendum defeats

Transportation activists hope to pave over past referendum defeats

TAMPA ó The group behind a sales tax transportation initiative used hundreds of volunteers and spent at least $550,000 on a petition-gathering firm in a frantic six-week dash to qualify for the Nov. 6 General Election ballot.That may have been the ea...
Published: 08/11/18
Troubled SunPass vendor could have to pay $1.7 million, but Florida isnít asking for it

Troubled SunPass vendor could have to pay $1.7 million, but Florida isnít asking for it

The vendor responsible for recent problems with the SunPass tolling system could be on the hook to pay the state at least $1.7 million based on a review of documents obtained by the Tampa Bay Times.But the Florida Department of Transportation hasnít ...
Published: 08/08/18
Updated: 08/09/18
Petition succeeds, Hillsborough voters set to decide on sales tax hike for transportation

Petition succeeds, Hillsborough voters set to decide on sales tax hike for transportation

TAMPA ó As if there wasnít enough riding on the mid-term elections, a plan to raise the sales tax to pay for transportation projects is now set to go before Hillsborough voters.The Hillsborough County Supervisor of Elections confirmed Wednesday that ...
Published: 08/08/18

Flooding closes WPA Road in Brooksville; Rackley, other roads still closed

BROOKSVILLE ó Flooding on Wednesday led the Hernando County Department of Public Works to close WPA Road just south of its intersection with Mondon Hill Road.More than a foot of water is covering part of the road, east of downtown Brooksville, accord...
Published: 08/08/18
Ferry project waves goodbye to $4.7 million federal grant

Ferry project waves goodbye to $4.7 million federal grant

TAMPA — If the long-awaited commuter ferry service between south Hillsborough County and MacDill Air Force Base ever happens, it will likely be without federal money. Leaders of the Hillsborough Area Regional Transit authority acknowledged Mon...
Published: 08/06/18
Updated: 08/07/18
High-speed rail firm scouting land for station and development around proposed Rays ballpark site

High-speed rail firm scouting land for station and development around proposed Rays ballpark site

TAMPA ó Brightline, the firm behind the passenger rail system between Miami and West Palm Beach, doesnít yet know if it will win a state bid to build a high-speed rail link between Tampa and Orlando.But the company is already scouting sites for a ter...
Updated one month ago
Southbound I-275 ramp to northbound 75 in Manatee County to close for 10 months

Southbound I-275 ramp to northbound 75 in Manatee County to close for 10 months

People who travel from Pinellas County to southern Hillsborough using the interstates may want to build in some extra time.The Florida Department of Transportation has shut down the ramp that shuttles motorists from southbound Interstate 275 in Manat...
Updated one month ago
Waterborne transportation a fact of life in other cities; why not Tampa Bay?

Waterborne transportation a fact of life in other cities; why not Tampa Bay?

Mark Hubbard, the owner of Hubbard’s Marina on John’s Pass, has watched two decades of uncertainty over the future of waterborne transportation play out in Tampa Bay. Just when it seems that Tampa and St. Petersburg have figured out how ...
Updated one month ago
One Florida agency rejected the troubled SunPass vendor three years ago. Hereís why.

One Florida agency rejected the troubled SunPass vendor three years ago. Hereís why.

When Florida wanted to consolidate its tolling systems into what drivers now know as SunPass, regional expressway agencies in Tampa, Orlando, and Miami were ready to work together. But when Xerox spinoff Conduent State & Local Solutions was chosen as...
Updated one month ago