Sunday, June 17, 2018
Transportation

SunPass apologizes to customers who couldn’t access accounts after website maintenance

Users were unable to access their SunPass accounts on Monday after the release of a system redesign that took the systemís web site, app and hotlines down for a week.

From June 5-11, the SunPass website, hotlines and mobile app were taken down for system maintenance. Users were told to deposit funds into their SunPass accounts before the maintenance period began since tolls would still be collected as usual.

The system was scheduled to come back online on Monday. But when users tried accessing their accounts, they found the website had crashed. It finally came back on Wednesday.

Officials at the SunPass system emailed their customers early Thursday morning apologize for the maintenance issues with a promise to rectify any further problems as soon as possible.

"We anticipated a high volume of customers trying to access the system once it came back online; and although the increased demand was anticipated, it was higher than expected," the email states.

"Please know that we are working diligently to resolve this as quickly as possible and that our goal is to provide SunPass customers with the best possible service in every interaction with our people and our systems," the email states.

So far, those answers have not settled SunPass users from taking to social media about their concerns.

Comments
Petition language reveals details of Hillsborough sales tax transportation initiative

Petition language reveals details of Hillsborough sales tax transportation initiative

TAMPA ó The Hillsborough County Supervisor of Elections on Friday approved petition language that will let a new group of transportation advocates begin gathering the 48,000 signatures they need to get a sales tax initiative on the Nov. 6 ballot.All ...
Published: 06/15/18
Carlton: A trolley instead of a boondoggle? About time, Tampa

Carlton: A trolley instead of a boondoggle? About time, Tampa

You could rightly call the vintage streetcars that trundle between downtown Tampa and Ybor City big, beautiful boondoggles.Charming?Yes. An integral part of this cityís unique history?Absolutely.And in their current incarnation, overpriced, inefficie...
Published: 06/15/18
Federal judge halts work on Suncoast 2 toll road

Federal judge halts work on Suncoast 2 toll road

U.S. District Judge James S. Moody, Jr. granted a temporary restraining order on Thursday to halt the work that has already begun on the extension of the Suncoast Parkway ó aka the controversial "Suncoast 2."The toll road now ends at U.S. 98 at the n...
Published: 06/14/18
Updated: 06/15/18
Hillsborough group pushing new referendum on raising sales tax for transportation

Hillsborough group pushing new referendum on raising sales tax for transportation

TAMPA ó In 2010, Hillsborough voters soundly rejected a 1 cent sales tax hike backed by their elected leaders to raise billions of dollars for roads, bus expansion and light rail. In 2016, county commissioners helped develop a new transportation plan...
Published: 06/14/18
SunPass apologizes to customers who couldnít access accounts after website maintenance

SunPass apologizes to customers who couldnít access accounts after website maintenance

Users were unable to access their SunPass accounts on Monday after the release of a system redesign that took the systemís web site, app and hotlines down for a week.From June 5-11, the SunPass website, hotlines and mobile app were taken down for sys...
Published: 06/14/18
Elon Musk to build 125 mph underground transit line serving Chicago OíHare

Elon Musk to build 125 mph underground transit line serving Chicago OíHare

Elon Musk has taken on a task perhaps more challenging than launching rockets into space: getting passengers from Chicagoís OíHare airport to the Loop in 12 minutes, roughly three to four times as fast as the current taxi journey.The plan for the "Ch...
Published: 06/14/18
This trooper pulled over a driver - then realized the man had delivered him nearly 27 years ago

This trooper pulled over a driver - then realized the man had delivered him nearly 27 years ago

New Jersey state trooper Michael Patterson was on patrol recently when he pulled over a white BMW for a routine traffic stop.He asked the driver for his license and registration, and the two started making small talk. It turned out that the driver, M...
Published: 06/13/18
Fares eliminated on downtown Tampa trolley following FDOT grant

Fares eliminated on downtown Tampa trolley following FDOT grant

TAMPA ó Fares on the TECO Line Streetcar in downtown Tampa will be eliminated for three years following a grant funded by the Florida Department of Transportation.The grant provide $2.67 million to Hillsborough Area Regional Transit, allowing it to t...
Published: 06/12/18
Tampa road work forces office workers to wait up to an hour to get out of their parking garage every day

Tampa road work forces office workers to wait up to an hour to get out of their parking garage every day

TAMPA ó At 42 floors tall, the largest office building on Floridaís Gulf Coast offers some spectacular views.But good luck getting out of it.Since the start of a $5.7 million street resurfacing project late last year on Kennedy Boulevard and Jackson ...
Published: 06/11/18
Updated: 06/12/18
After 43 years driving cabs, he has plenty of stories to tell

After 43 years driving cabs, he has plenty of stories to tell

A criminal on the run? Check. Two drunk elderly women seeking a threesome? Check. A repentant murderer? A possible ghost? A stabbing victim who doesnít seem to know heís been stabbed? Check, check and check. Come up with an outrageous scenario and Je...
Published: 06/08/18
Updated: 06/11/18