Louis Curto and Maia Ciesluk, two former Pro Player Timeshare Resale employees, started C&C Timeshare in 2009. Over the next few years, their company drew 49 complaints, according to attorney general records. Curto later started another company, Your Timeshare Guru, which charged a fee to help victims of timeshare resale scams get their money back.

The Tampa Bay Times started investigating the timeshare resale industry in June 2011.

The newspaper reviewed more than 2,000 consumer complaints against Tampa Bay area companies and tracked down their offices across two counties in an attempt to interview owners and employees.

The Times interviewed more than 100 people, including company employees, victims and government officials who oversee or investigate timeshare resale companies. It also reviewed thousands of pages of court documents and licensing records and closely examined the criminal histories of employees at more than a dozen local resale companies with customer complaints.

The complaints reviewed are those recorded by the state Attorney General's Office, which operates a fraud "hotline" and accepts and categorizes complaints that come in by phone, email and letter.

Contact reporter Will Hobson to suggest further timeshare resale story ideas.