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Subscriber Services


Print Subscriptions FAQ


Digital


E-Newspaper


Account Management


Q. How do I get home delivery of the Tampa Bay Times?


A.  It's simple: Click below and then click “Get Started” under Print Subscriptions. You will be asked to enter your ZIP code to get details about home delivery in your area. CLICK HERE TO ORDER


Q. What are my Tampa Bay Times print subscription options?


A.  There are three options available for print subscriptions:
1. Daily (7-day) - Get all the best of Tampa Bay delivered to your door every day. Read all of the outstanding journalism that has captured prestigious national awards, including nine Pulitzer Prizes and numerous top honors from the most respected institutions that recognize excellence in the field of professional journalism. Access to our e-newspaper, an exact replica of the printed paper, is included in every 7-day subscription.

2. Weekend (Thursday-Sunday) - Jump-start your favorite time of week with our Weekend section every Thursday, TV Times every Saturday, and round it out with all our amazing stories and hundreds of dollars in coupons on Sunday. Weekend subscriptions include the following holiday bonus issues: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year’s Day when the day falls outside of a Thursday-Sunday. If a holiday falls on a Sunday, the bonus issue will be for either the preceding Saturday or the Monday following the holiday.

3. Sunday Only - Get your once-a-week resource for amazing stories, commentary and editorials, travel and leisure, comics, money-saving coupons and sale ads in Tampa Bay. Sunday only subscriptions include the following holiday bonus issues: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas and New Year’s Day. If a holiday falls on a Sunday, the bonus issue will be for either the preceding Saturday or the Monday following the holiday.

CLICK HERE TO ORDER


Q. What is the Tampa Bay Times e-newspaper?


A. The e-newspaper is an exact digital replica of the printed paper. It's not a website, but a digital reproduction of the daily Tampa Bay Times, including every article and photograph in all editions.

It can be read on your computer and mobile devices*, or you can save it to your laptop. It can be viewed on a Kindle, Sony reader, Nook reader, iPhone and Blackberry with e-book (click here for e-book instructions), or read on an iPad, iPhone or Android devices with apps downloaded from the app stores. You can also listen to articles on your computer or download them to a MP3 player.
The e-newspaper allows you to search newspapers within 1 year of the current edition by topic, person, event or keyword in seconds. You can also use a daily notification feature to email you when articles with certain keywords appear in that day’s paper. You can print and email articles and pictures. Click here for a free demo of the Tampa Bay Times e-newspaper.
*The e-newspaper is not supported on all devices.
CLICK HERE TO ORDER


Q. What if I already have a print newspaper subscription to the Tampa Bay Times? Do I receive a home delivery discount for a digital subscription?


A.  Yes. All home delivery subscribers can upgrade their account with a digital subscription. The cost is $6.00 per month for Daily (7-day), Weekend (Thurs. – Sun.) and Sunday only subscribers.


Q. How do I sign up for a digital subscription?


A. CLICK HERE TO ORDER For more information on digital subscriptions, read the FAQs under Digital Subscriptions.
Or, when you've viewed 12-15 limited pages on tampabay.com, a pop-up alert will appear and invite you to subscribe.


Q. When I purchased my 7-day print subscription to the Tampa Bay Times it said it included the e-newspaper digital edition. Do I still have access or must I purchase a separate e-newspaper subscription?


A. All 7-day print subscribers continue to have access to the e-newspaper digital edition included with their print subscription. Your email address and password set up in Subscriber Services are used to access the e-newspaper. If you have not registered in Subscriber Services, go to tampabay.com/subscribe and click on the login next to “MANAGE PRINT SUBSCRIPTION.” Follow the instructions for New Users.
An upgrade to also add unlimited digital on tampabay.com to a 7-day subscription may be purchased for only $6.00 per month.


Q. How do I access the e-newspaper included with my print subscription?


A. First go to tampabay.com/subscribe and click on the “Login” button next to ACCESS E-NEWSPAPER or click the e-newspaper link at the upper right on the tampabay.com homepage. Your email address and password set up in Subscriber Services are used to access the e-newspaper. If you have not registered, click on "Create New Account." For access to the e-newspaper apps for iPad and iPhone, download the apps through the Apple app store. For access to the e-newspaper app for Android, download the app through the Google Play or Amazon store.


Q. I have a subscription to the e-newspaper digital edition. How do I add a print subscription or unlimited access to tampabay.com?


A. Please contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012 to upgrade to a new subscription.


Q. What time is the paper usually delivered?


A. In most areas, the paper will be delivered by 6:00 a.m. on weekdays and Saturdays, and 7:00 a.m. on Sundays and holidays.


Q. What is the easiest way to email a question or offer feedback?


A. Send an email to custserv@tampabay.com.


Q. How do I access my subscription account information?


A. To access your subscription account information:

  • Go to tampabay.com/subscribe and click on the login next to "MANAGE PRINT SUBSCRIPTION."
  • If you are a new user: You can register by clicking the "Register" link on the navigation bar or the "New User?" link on the Login page.
  • If you have already registered: Login with your email address and password used to set up your account or your account number.

 


Q. What customer services are available on the Subscriber Services site?


A. You can request the following services online:

  • New Subscription – Start a new subscription
  • Account History – Review recent activity on your account.
  • Change Bill Delivery – Change your bill delivery option to e-bill, electronic invoice delivery
  • View your Renewals – View your actual invoice, renewal or auto pay notice
  • Make Payment – Make one-time or continuous credit card payments. Change to auto pay.
  • Automatic Renewal Info - Update your automatic payment information
  • Delivery Feedback – Report a service issue
  • Vacation Holds – Put a vacation or seasonal hold on your newspaper, or change a return date
  • Tip or Donation – Donate to Newspaper in Education or tip your independent delivery contractor
  • My Profile – Make changes to your telephone number, email or password

 


Q. What happens if my login doesn’t work?


A. Please contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012.


Q. What if I forget my password?


A. If you forget your password:

  • Go to tampabay.com/subscribe and click on the login next to "MANAGE PRINT SUBSCRIPTION."
  • Click on the "Forgot Password?" link on the Login page.

 


Q. What do I do if I want to change my password, phone number or email address?


A. To change your password, phone number or email address:

  • Go to tampbay.com/subscribe and click on the login next to "MANAGE PRINT SUBSCRIPTION."
  • Log in with your email address and password used to set up your account or your account number.
  • Proceed to "My Profile."

 


Q. What do I do if I want to change my account name or mailing address?


A. Please contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012.


Q. How do I change my current digital subscription if I start or stop a print subscription or change the delivery days for my print subscription?


A. Currently, you must contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012.


Q. If I go on vacation and wish to temporarily suspend my print newspaper, will my account be credited?



A. If you notify us in advance, we will suspend delivery and credit your account for the time you are away. The lead-time to suspend delivery varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. If you donate your papers, you will be billed as usual for the period.

To put a vacation hold on you print account, follow these steps:

  • Go to tampabay.com/subscribe and click on the login next to "MANAGE PRINT SUBSCRIPTION."
  • Login with your email address and password used to set up your account or your account number.
  • Proceed to "Delivery Options" and then "Vacation Hold."

 


Q. When I go on vacation, can I put my digital or e-newspaper subscription on hold?


A. No. Tampa Bay Times digital content is available anywhere there's an Internet connection, so we're not offering vacation suspensions. When you put your print subscription on hold, your digital access will not be affected.


Q. What if I want to change credit cards used for my account or my card has expired. How do I update my payment information for my subscription?


A. To update your payment information, follow these steps:

  • Go to tampabay.com/subscribe and click on the login next to "MANAGE PRINT SUBSCRIPTION."
  • Login with your email address and password used to set up your account or your account number.
  • Proceed to "Payments" and then "Automatic Renewal."

 


Q. What should I do if my newspaper does not arrive or is damaged?


A. Go to tampabay.com/subscribe and click on the login button next to "MANAGE PRINT SUBSCRIPTION." Log in and proceed to "Delivery Options" and then "Delivery Feedback" if your newspaper has not arrived by our standard delivery time (6:00 a.m. Monday through Saturday; 7:00 a.m. on Sunday and holidays). You may notify us of wet or damaged papers on this page as well. On Sundays, if we receive your request before 11:00 a.m., we can redeliver another paper to you the same day. On other days of the week, the cut-off time is 10:00 a.m. If you report delivery issues after hours, we will apply a credit to your account and provide instant access to our e-newspaper, an exact replica of our printed paper. Credits for missed deliveries more than 3 days in the past must be requested from a customer service representative or by calling 1-800-888-7012 or emailing custserv@tampabay.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line.


Q. Is it necessary to call to restart my subscription after it has been temporarily suspended?


A. If you provide a restart date when you suspend delivery you do not need to notify us to restart your delivery. If your restart date changes or you did not give us a restart date, you can update or add a restart date by contacting our Customer Service department at custserv@tampabay.com or calling 1-800-888-7012.


Q. I want to view and pay my bill on the Subscriber Services site. How can I stop receiving printed invoices?


A. To switch to e-bill, electronic bill delivery, follow these steps:

  • Go to tampabay.com/subscribe and click on the login next to "MANAGE SUBSCRIPTION."
  • Login with your email address and password used to set up your account or your account number.
  • Proceed to "Payments" and then “Bill Delivery Option,” or click on the "Go paperless" link on your Account Home page.

Once you have signed up, we will no longer send you paper versions of your bills. You will receive notification that your bill is available on the Subscriber Services site at the email address on your account. Your electronic bill will look just like your paper bill.

 


Q. How do I cancel my subscription?


A. You must contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012 to cancel your subscription.


Q. What if I have further questions?


A. For questions about your subscriptions, please contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012.
To sign up for a digital or print subscription, visit tampabay.com/subscribe.

Terms of Use: Users are prohibited from publishing, reproducing, broadcasting or selling any portion of the Times or PARADE Magazine in any way that may infringe on the copyrights of Times Publishing Company or PARADE Magazine.