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Subscriber Services


DiGITAL SUBSCRIPTIONS FAQ


Print


E-Newspaper


Account Management


Q. What is an unlimited digital subscription?


A.  Tampa Bay Times unlimited Digital Access Pass provides unlimited access to tampabay.com – including all online articles, blog posts, videos, slideshows and other multimedia features – from any computer, tablet or mobile device, plus access to our e-newspaper:  an exact digital replica of our newspaper including every article and photograph in all editions and 5 years of searchable archives.
A few highlights of tampabay.com: a new look that makes better use of photos and video, personalization features such as “News Near Me,” improved navigation and a smarter site search to help you find what you’re looking for faster. The website also resizes to any screen – desktop, laptop, tablet or smartphone – so you’ll receive all the functionality without downloading any extra apps.
CLICK HERE TO ORDER


Q. What are my Tampa Bay Times digital subscription options?


A.  There are four options available for digital subscriptions:
1. Unlimited digital – Unlimited access pass to tampabay.com, our e-newspaper and 5 years of archives for $12.00 per month.

2. For print subscribers – Upgrade your account by adding an unlimited Digital Access Pass for only $6.00 per month for Daily (7-day), Weekend (Thurs. – Sun.) and Sunday Only subscribers.

3. For occasional readers – A one-day pass for 24-hour access to tampabay.com is available for $2.00.

4. You may also subscribe to the e-newspaper, a digital replica of the Tampa Bay Times, for $5.00 per month.

CLICK HERE TO ORDER
Note: Your subscription renews automatically on the same date each month and you are charged in advance of each billing cycle on your credit card unless you cancel.


Q. Why did you launch digital subscriptions?


A.  The Tampa Bay Times charges for digital access so we can continue to invest in the quality journalism that we have provided to our community for more than 125 years. The Tampa Bay Times is not only Florida's biggest and best newspaper, but for the past three decades, the locally owned, independent daily has also been ranked among the Top 10 newspapers in the country. Its outstanding journalism has captured prestigious national awards, including ten Pulitzer Prizes and numerous top honors from the most respected institutions that recognize excellence in the field of professional journalism.

We've set the limit on complimentary articles high enough that many readers won't be impacted – but if you're a regular reader, we hope you'll consider subscribing. You'll get unlimited access to all of our content including articles, blog posts, videos, slideshows and other multimedia features on our website, as well as access to the e-newspaper, an exact digital replica of our newspaper and 5 years of archives.


Q. How do I sign up for a digital subscription?


A.  CLICK HERE TO ORDER
Or, when you've viewed 12-15 limited pages within 30 days, a pop-up alert will appear and invite you to subscribe.


Q. How do I access my digital subscription?


A.  Once you purchase your digital subscription, you will be logged in to your account from the device you used to make the purchase. You don't have to do anything else to access the content.

However, if you switch to another device or clear your login data, click "Login" at the upper right corner of the tampabay.com homepage with the provider you selected at registration. Once you sign in, you're set for future use of the site on that device.

If you don’t log into a device, you may be asked to subscribe. If that happens, simply click the "Login" button on that screen and the provider you selected.

Your email address and password set up in Subscriber Services are used to access the e-newspaper. If you have not registered in Subscriber Services, go tampabay.com/subscribe and click on the login next to "MANAGE DIGITAL SUBSCRIPTION." Follow the instructions for New Users. To access the e-newspaper after registering, go to tampabay.com/subscribe and click on the “Login” button next to ACCESS E-NEWSPAPER or click the e-newspaper link at the upper right on the tampabay.com homepage. For access to the e-newspaper apps for iPad and iPhone, download the app through the Apple app store.  For access to the e-newspaper app for Android, download the app through the Google Play or Amazon store.


Q. I don’t see my email provider listed on the registration page. Why do I have to use a social media account or another email provider to subscribe?


A. Our system allows you to register via 11 of the most popular social networks and email providers – such as Facebook, Google, Yahoo and AOL – but we can’t provide registration through every provider. Some sites require registration only through a single provider, such as Facebook. Requiring registration with widely accepted email providers or social networks helps us authenticate comments and users.


Q. What is the Tampa Bay Times e-newspaper?


A.  The e-newspaper is an exact digital replica of the printed paper. It's not a website, but a digital reproduction of the daily Tampa Bay Times, including every article and photograph in all editions. 

It can be read on your computer and mobile devices*, or you can save it to your laptop. It can be viewed on a Kindle, Sony reader, Nook reader, iPhone and Blackberry with e-book (click here for e-book instructions), or read on an iPad, iPhone or Android tablet with apps downloaded from the app stores. You can also listen to articles on your computer or download them to a MP3 player.

The e-newspaper allows you to search newspapers within 1 year of the current edition by topic, person, event or keyword in seconds. You can also use a daily notification feature to email you when articles with certain keywords appear in that day’s paper. You can print and email articles and pictures.

Click here for a free demo of the Tampa Bay Times e-newspaper.
* The e-newspaper is not supported on all devices.

CLICK HERE TO ORDER

Q. Will I be able to use tampabay.com without paying for a digital subscription?


A. An unlimited digital subscription will allow you unlimited access to all content on tampabay.com and to our e-newspaper.

Without a digital subscription, you will have access to some content on tampabay.com including the homepage, things to do pages, PolitiFact, tb-two*, search, classified, cars, jobs, real estate, obits, shopping, videos, reader-submitted photos, Times-sponsored events, Times brand merchandise and all advertising. Access to other content will be limited to 15 pages every 30 days.

Upon nearing your 30-day reading limit, you'll be asked to subscribe. Your subscription helps us continue to invest in our quality journalism. If you don't subscribe, your complimentary 15-page access will be reset at the end of the 30-day period.

CLICK HERE TO ORDER


Q. What all counts toward my page view allotment?


A. Most articles, blogs and channel pages count toward your allotment of 15 free views. However, some pages are always free and don't count. These free pages include the tampabay.com home page, the “Today's Paper” page at tampabay.com/publication, search pages, all Things to Do pages under tampabay.com/things-to-do, the Buzz politics blog, obituaries at legacy.com/obituaries/sptimes and all advertising and marketing pages such as classifieds, HomeLink, AutoLink, JobLink and Shopping.


Q. What happens if I use only a few of my "complimentary" pages when the month runs out?


A.  The count starts over every 30 days, not on a monthly calendar.   Unused pages do not carry over to the next 30 days.


Q. Can everyone in my household use the same digital account?


A.  Yes, you may use the same account for all your family members using the same log in.


Q. Is access to the e-newspaper included in my digital subscription?


A.  Yes. Go to tampabay.com/subscribe and click on the “Login” button next to ACCESS E-NEWSPAPER or click the e-newspaper link at the upper right on the tampabay.com homepage. Your email address and password set up in Subscriber Services are used to access the e-newspaper. If you have not registered, click on "Create New Account" . For access to the e-newspaper apps for iPad and iPhone, download the apps through the Apple app store.  For access to the e-newspaper app for Android, download the app through the Google Play or Amazon store.


Q. What if I already have a print newspaper subscription to the Tampa Bay Times? Do I receive a home delivery discount for a digital subscription?


A.  Yes. All home delivery subscribers can upgrade their account with a digital subscription. The cost is $6.00 per month for Daily (7-day), Weekend (Thurs. – Sun.) and Sunday only subscribers.


Q. How can I track how many articles I have read in the last 30 days?


A. When you get close to your monthly limit, pop-up alerts will begin to appear on tampabay.com. The alerts will tell you how many complimentary articles remain in the current 30 days. Note that the number of "remaining" articles does not include the article you're currently viewing; the current article counts as an "already read" article.


Q. Can I comment or read the comments without paying for a digital subscription?


A. You may, until you reach 15 pages with limited access. After that, you'll need a digital subscription.


Q. When I purchased my 7-day print subscription to the Tampa Bay Times it said it included the e-newspaper digital edition. Do I still have access or must I purchase a separate e-newspaper subscription?


A. All 7-day print subscribers continue to have access to the e-newspaper digital edition included with their print subscription. Your email address and password set up in Subscriber Services are used to access the e-newspaper.  If you have not registered in Subscriber Services, go to tampabay.com/subscribe and click on the login next to “MANAGE PRINT SUBSCRIPTION.”  Follow the instructions for New Users. 

An upgrade to also add unlimited digital on tampabay.com to a 7-day subscription may be purchased for only $6.00 per month.


Q. I have a subscription to the e-newspaper digital edition. How do I add unlimited access to tampabay.com?


A. Please contact our customer service department at custserv@tampabay.com or call 1-800-888-7012 to upgrade to an unlimited Digital Access Pass.



Q. I am starting to have trouble loading and/or reading the e-newspaper on my iPad. What trouble-shooting steps should I take to remedy this?


A. Most often iPad issues are the result of an interruption in the user's connection while downloading the e-newspaper edition or cache/memory issues on the device. Here are some useful trouble-shooting steps.

Step #1:

Ensure you have the latest version of the app. You can check the current version of the app by going to the app store and seeing if there is an update. If you do not see an update, you are on the current version. The app description will also list the current version of your app (on the device) as well as the version available in the app store. If your version listed is different than the store version, we strongly encourage you to update the app.

As you use apps and if you are not occasionally powering off the iPad device, the page memory can become increasingly overburdened, resulting in strange app behavior for some apps, as there are less device resources to draw upon. The following suggestions help clear the page memory and give the device a 'fresh' start:

For iOS 6.1.3 or prior

Please attempt to completely close the app from your home screen by double-pressing the Home button along the bottom edge of your iPad (if holding in portrait orientation).This will pop-up a small frame along the bottom edge listing all your various open background apps. Tap and hold on the app you wish to close until they begin to shake and a small red circle with a white horizontal line appears in the upper left corner of all the apps listed in the frame. Tap the small red circle to close the app in its entirety.

For iOS 7.0 or after

Please attempt to completely close the app from your home screen by double-pressing the Home button along the bottom edge of your iPad. This will pop-up a list of apps along the bottom edge listing all your various open background apps. Swipe upwards on the app you wish to close in its entirety.

It is suggested that you close all opened apps, but at the very minimum, close the open e-newspaper iPad app.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors, re-close the app and then go to…

Step #2:

Powering off the device occasionally clears up the device's memory, which can become less responsive as you have more apps opened (and even closed). To turn your device off, press and hold the lock key until a slider prompt appears that will state to "Slide to power off". Slide the prompt and wait about 30 seconds before turning on your device again.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors, re-close the app and then go to…

Step #3:

As a last resort, you may need to uninstall the app and reinstall it. To uninstall an app, tap and hold the app icon while on the home screen until it starts to shake and then tap the black circle with the white ‘X’ in it to uninstall the app. Re-download it from the App store after you have deleted it. To restore any recurring subscription purchase (if applicable), tap the subscription option that appears on the opening screen of the app and press the Re-store iTunes sub. button that appears.



Q. My e-newspaper has started to freeze up when I read it on my computer and I have to refresh and start over. What trouble-shooting steps should I take to remedy this?


A. Please try the following steps:

1. Check to ensure you have Javascript & Cookies enabled: Enable JavaScript: http://www.enable-javascript.com/ Enable cookies: (http://www.whatarecookies.com/enable.asp)

2. Check to ensure you have latest version of Adobe Flash: http://get.adobe.com/flashplayer/ for each browser you use, since each one utilizes a slightly different form of the software: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

3. If you are using any Anti-Virus software, Firewall or Internet Protection Software (Ex: Norton, AVG) see if they are blocking cookies or disabling javascript. You may need to refer to your program's help documentation to learn how to check these types of settings.

4. Lastly, after you check the above, please try to clear your cache and cookies to ensure a "fresh" start:  http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050.

It sometimes is beneficial to close and reopen your browser after doing this step, as some browsers will hold on to some of the cache until it's shut down completely and then reopened.

 


Q. I have a subscription to the Tampa Bay Times on my Kindle. Does this give me unlimited access to tampabay.com?


A. At this time, we're not able to connect a Kindle subscription to a tampabay.com subscription. Each must be purchased separately.


Q. How do I make tampabay.com my home page?


Follow these instructions depending upon the web browser you use:

Microsoft Internet Explorer Version 7 (or higher)
Select the small black arrow beside the "house" icon.
Select "Add or Change Home Page"
Select "Use this webpage as your home page" (if you are on tampabay.com)
Click "Yes"

Mozilla Firefox 3 (or higher)
Click on Tools, then Options
Select the General icon
Where it says "Home Page", manually type the URL http://tampabay.com in the text box or, if you're already on tampabay.com, select the "Use Current Page" button.

Google Chrome 7 (or higher)
Select the wrench icon in the upper right hand corner.
Click on the "Basics" tab (select Settings for older versions of Chrome)
Under "Home Page" either type the URL http://www.tampabay in the text box of; if you're on tampabay.com, click on the "Use Current Page" button.
Click and close.

Safari Browser 4 (or higher)
Click on "General Safari Settings" on the status bar in the far right.
Choose "Preferences"
Choose the "General" icon
In the "Home Page" box, manually type the URL www.tampabay.com
Click the red X in the upper right corner to close the window.


Q. What is the easiest way to email a question or offer feedback on digital subscriptions?


A. Send an email to custserv@tampabay.com.




Account Management FAQ



Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?


A. No. You can log in using your account username and password from wherever you access the Internet.


Q. If I click a tampabay.com link shared on Facebook or Twitter, does it count against my 15 free page views?


A. No. Currently, if you click a tampabay.com link that we or our readers share on Facebook or Twitter, it will not count as one of your 15 free page views for 30 day period. Follow us! On Facebook: www.facebook.com/tampabaycom. On Twitter: www.twitter.com/tb_times.


Q. How will digital subscriptions be billed?


A. We accept major credit cards. Your subscription renews automatically on the same date each month and you are charged in advance of each billing cycle on your credit card unless you cancel.


Q. Can I pay by check, invoice, or PayPal?


A. No. We only accept payments by credit card and payments for digital subscriptions will be automatically renewed monthly.


Q. What is the cancellation policy?


A.  You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current monthly period. Afterward, you will still be able to view 15 pages per 30-day period on tampabay.com at no charge, just like any other visitor.


Q. How do I sign in to my account once I've subscribed?


A.  You are automatically signed in as soon as you subscribe; there isn't anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the provider you selected at registration. If you subscribed on one computer and would like to sign in at a different computer (e.g. home and work computers), go to tampabay.com and click "Login" at the top right of the page. Once you sign in, you're set for future use of the site on that device.


Q. How do I access my digital subscription account information?


A. To access your subscription account information:

  1. Go to tampabay.com/subscribe and click on the login next to “MANAGE DIGITAL SUBSCRIPTION.”
  2. To register, follow the instructions for "New Users."

 


Q. What if I forget my password?


A. If you forget your subscription account password:

  1. Go to tampabay.com/subscribe and click on the login next to “MANAGE DIGITAL SUBSCRIPTION.”
  2. Click on the "Forgot Password?" link on the Login page.
    If you forgot your tampabay.com digital access password, follow the instructions for the social media account or email provider used to set up access.

 


Q. What do I do if I want to change my password, phone number or email address on my subscription?


A. To change your password, phone number or email address on your subscription:

  1. Go to tampbay.com/subscribe and click on the login next to “MANAGE DIGITAL SUBSCRIPTION.”
  2. Log in with your email address and password used to set up your account or your account number.
  3. Proceed to "My Profile".
    Note: This will not change your login to tampabay.com.

 


Q. What do I do if I want to change my account name or mailing address?


A. Please contact our customer service department at custserv@tampabay.com or 1-800-888-7012


Q. How do I change my current digital subscription if I start or stop a print subscription?


A. Currently, you must contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012 to change your digital subscription.


Q. When I go on vacation, can I put my digital subscription on hold?


A. No. Tampa Bay Times digital content is available anywhere there's an Internet connection, so we're not offering vacation suspensions. When you put your print subscription on hold, your digital access will not be affected.


Q. What if I want to change credit cards used for my account or my card has expired. How do I update my payment information for my digital subscription?


A. To update your payment information, follow these steps:

  1. Go to tampabay.com/subscribe and click on the login next to “MANAGE DIGITAL SUBSCRIPTION.”
  2. Log in with your email address and password used to set up your account or your account number.
  3. Proceed to "Payments" and then “Automatic Renewal Info."

 


Q. Where can I purchase a print subscription to the Tampa Bay Times?


A. You can purchase a print subscription by going to tampabay.com/subscribe and clicking on “Get Started” under “Print Subscriptions”. 


Q. How do I cancel my digital subscription?


A. You must contact our Customer Service department at custserv@tampabay.com or call 1-800-888-7012 to cancel your digital subscription.


Q. I am receiving a connection error when registering or logging in to tampabay.com on my iPad or mobile device. What could be the cause?


A. When logging in to an iPad or other mobile device, issues may arise if you do not use the default browser for the device (i.e. for iPad and iPhone use Safari). Other browsers may work in some cases, but their use is not recommended.


Q. What if I have further questions?


A.  For questions about your digital or print subscriptions, please contact our customer service department at custserv@tampabay.com or call 1-800-888-7012.
To sign up for a digital or print subscription, visit tampabay.com/subscribe.

 

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