Advertisement

Answers

Q. What are my Tampa Bay Times subscription options?

A. There are two subscription options available for Tampa Bay Times subscribers:

1. Print + unlimited digital access includes access to all our content - anytime, anywhere.

Home Delivery of the Tampa Bay Times
• Daily (7-day), Weekend (Thurs-Sun), or Sunday Only
• Exclusive coupons and inserts

Plus unlimited digital access to:
• tampabay.com
• e-Newspaper – Tampa Bay Times digital replica
Times mobile app for breaking news and weather alerts

2. Unlimited Digital Access is a digital-only subscription and includes unlimited access to:

•tampabay.com
• e-Newspaper - Tampa Bay Times digital replica
Times mobile app for breaking news and weather alerts

Q. What is a digital subscription?

A. A digital subscription to the Tampa Bay Times provides you with unlimited access to all the content on tampabay.com, the Tampa Bay Times' e-Newspaper and associated apps.

Q. How do I get an unlimited digital access subscription?

A. It's simple: Go to https://subscribe.tampabay.com/ and choose your subscription. You will be asked to enter your ZIP code to get details about subscriptions available in your area.

Q. What if I currently receive home delivery newspaper? Do I now have unlimited digital access?

A. Yes. Unlimited digital access to tampabay.com, the Tampa Bay Times' e-Newspaper and associated apps is included for all Tampa Bay Times home delivery print subscribers regardless of your delivery frequency. If you have the newspaper delivered, but do not have your digital access account created, go to our customer service website at myaccount.tampabay.com, call 1.800.888.7012 or email [email protected]. Your unlimited digital access is included with your subscription.

Q. I have a subscription to the e-Newspaper digital edition. How do I add unlimited access to tampabay.com?

A. All existing e-Newspaper subscriptions include unlimited digital access to tampabay.com, mobile apps and the e-Newspaper. Use the same login to access tampabay.com.

Q. How do I log in to tampabay.com and the e-Newspaper after I purchase a subscription?

A. If you purchased your subscription online or have already registered your account on Subscriber Services, you will use the same email address and password set at registration to log in to tampabay.com and the e-Newspaper. You don't have to do anything else.

B. If you purchased through other sales channels go to myaccount.tampabay.com and ACTIVATE your account.

C. You can also download our apps on your mobile devices. Please use the app store associated with your device.

Q. How do I access the apps included with my subscription? Can I get access from my smartphone or tablet?

A. Yes, the Tampa Bay Times is available through your device's browser at tampabay.com or you can download the Tampa Bay Times app from the Apple or Google Play stores. The apps are free to download, and full access is provided with your subscription.

Q. What is the Day Starter email?

A. The Day Starter email delivers today's top headlines from the Tampa Bay Times to your inbox every morning around 8:00 a.m. If you want to receive the Day Starter or would like to sign up for one of our other emails, go to NEWSLETTERS in the footer on tampabay.com. To unsubscribe to the email, simply click the unsubscribe link at the bottom of the email. Unsubscribing will not affect any other benefits that come with your subscription.

Q. If I have a computer at home and a computer at my office, do I need to purchase two digital access subscriptions?

A. No. You can log in using your account username and password from wherever you access the Internet. If you subscribed on one computer and would like to sign in at a different computer (e.g. home and work computers), go to tampabay.com and click "login" at the top right of the page. Once you login for “UNLIMITED ACCESS,” you're set for future use of the site on that device.

Q. How are unlimited digital access subscriptions billed?

A. We accept all major credit cards. Subscriptions are billed monthly. Your subscription will be renewed automatically, and you will be charged in advance of each monthly renewal cycle unless you cancel.

Q. What is the cancellation and refund policy?

A. You can change or cancel your subscription at any time by contacting our Customer Service team at [email protected]. If you cancel, we will stop charging your account the following billing cycle. Each billing cycle is monthly, so your access will continue for the remainder of the current monthly billing cycle.

Q. What is an activation fee?

A. This is a one-time fee charged in addition to the price for new subscriptions only. Activation fees are not included in the subscription rate or in determination of renewal rates.

Q. What if I already have a print newspaper subscription to the Tampa Bay Times? Do I receive a unlimited digital subscription?

A. Yes. All home delivery subscribers include unlimited digital access to tampabay.com, the e-Newspaper and mobile apps. Go to myaccount.tampabay.com to activate your subscription for unlimited digital access, or if you have already registered your subscription in Subscriber Services, simply login.

Q. What time is the paper usually delivered?

A. In most areas, the paper will be delivered by 6:00 a.m. on weekdays, 7:00 a.m. on Saturdays, and 8:00 a.m. on Sundays and holidays.

Q. How do I access my subscription account information?

A. Go to myaccount.tampabay.com and login. If you have not registered, then click ACTIVATE button to get started.

Q. How do I sign up for unlimited access to tampabay.com?

A. Please go to https://subscribe.tampabay.com/ to sign up.

Q. How do I register for commenting on tampabay.com?

A. We use Facebook or Google for our commenting authentication. If would like to comment on articles, please log-in after the article

Q. Can I comment or read the comments without paying for an unlimited digital access subscription?

A. You may, until you reach your maximum page views with limited access. After that, you'll need a digital subscription.

Q. I don't see my email provider listed on the registration page to sign up for commenting. Why do I have to use a social media account to comment?

A. You can use a Facebook or Google account to register for commenting. We require registration, so we can improve our ability to moderate the commenting threads. Our commenting guidelines are available at https://www.tampabay.com/newsroom/comments-community-guideline/.

Q. What if I don't want to subscribe? Can I still read tampabay.com?

A. There are many areas of tampabay.com that are free to non-subscribers. New and infrequent visitors are allowed to sample content for a short period of time before a subscription is required to continue reading.

Q. How many articles can I read for free?

A. The amount of content you can read for free will vary based on how often you visit tampabay.com, what you read and other factors. Our goal is to provide potential subscribers with enough content to know they're buying a valuable subscription.

Advertisement

Q. Can everyone in my household use the same digital account?

A. As a Tampa Bay Times subscriber, you can add one additional user in your household to your unlimited digital access account. To add family members, go to our customer service website at myaccount.tampabay.com or email our Customer Service team at [email protected]. Note that a family member you include may be added as Owners or Guests. An Owner has full access to the account including payment and account information. A Guest will have access to tampabay.com, the e-Newspaper and My Profile but not payment and account information.

Q. If I click a tampabay.com link shared on Facebook or Twitter, does it count against my free page views?

A. No. Currently, if you click a tampabay.com link that we or our readers share on Facebook or Twitter, it will not count as one of your complimentary page views. Follow us! On Facebook: www.facebook.com/tampabaycom. On Twitter: www.twitter.com/tb_times.

Q. What happens if I use only a few of my "complimentary" pages when the month runs out

A. Your unused complimentary page views do not carry-over from one month to the next. You will start fresh with no page views when the next month begins.

Q. What is the Tampa Bay Times e-Newspaper?

A. The e-Newspaper is an exact digital replica of the printed paper. It's not a website, but a digital reproduction of the daily Tampa Bay Times, including every article and photograph in all editions. It can be read on your computer and mobile devices*. The e-Newspaper allows you to search newspapers within 1 year of the current edition by topic, person, event or keyword in seconds. You can also use a daily notification feature to email you when articles with certain keywords appear in that day's paper. You can print and email articles and pictures.* The e-Newspaper is not supported on all devices.

Q. How do I access the e-Newspaper included in my subscription?

A. You can find the Tampa Bay Times' e-Newspaper here or search for "Tampa Bay Times" in the Google or Android store to download the app. The app is free to download, but the e-Newspaper requires a subscription to read. You can purchase a subscription at https://subscribe.tampabay.com.

Q. What time is the e-Newspaper usually available?

A. In most cases, the e-Newspaper will be available by 5:30 a.m. on your browser and apps.

Q. How do the different features to access and read the e-Newspaper work?

A. The Help icon in the version you're reading provides information on editions, features and navigation for that device. On some mobile devices, Help is located under the ยทยทยทยท symbol. E-reader instructions are available on the browser on your computer or mobile device at tampabaytimes-fl.newsmemory.com.

Q. What customer services are available on the myaccount.tampabay.com site?

A.You can manage the following services online:

  • New Subscription - Start a new subscription
  • Account History - Review recent activity on your account
  • Change Bill Delivery - Change your bill delivery option to e-bill (electronic invoice delivery)
  • View Your Renewals - View your actual invoice
  • Make Payment - Make one-time or continuous credit card payments or change to auto pay
  • EZPay Automatic Renewal Info - Update your automatic payment information
  • Delivery Feedback - Report a service issue
  • Vacation Holds - Place a vacation hold on your newspaper, or change a return date
  • Donation or Tip - Donate to Newspaper in Education or tip your independent delivery contractor
  • My Profile - Make changes to your telephone number, email or password

Q. How do I access my subscription account information?

A. To access your subscription account information please go to myaccount.tampabay.com.

Q. What happens if my login doesn't work or I forgot my password?

A. If you forget your subscription account password: Go to myaccount.tampabay.com, Click Login and reset your password. Remember that your user name is your email address.

Q. How do I view and pay my bill on the Subscriber Services site?

A. To view and pay your bill, follow these steps: Login to myaccount.tampabay.com, click PAYMENTS, then click on MAKE A PAYMENT.

Q. What if I want to change the credit card used for my account or my card has expired? How do I update my payment information for my subscription?

A. Login to myaccount.tampabay.com, click PAYMENTS, then click on MAKE A PAYMENT. You can update your credit card info.

Q. What do I do if I want to change my password, phone number or email address?

A. Login to myaccount.tampabay.com, click ACCOUNT MANAGEMENT.

Q. How do I change the print delivery days for my Total Access subscription?

A. Currently, you must contact our Customer Service department at myaccount.tampabay.com or call 1-800-888-7012.

Q. If I go on vacation, how do I temporarily suspend my print newspaper?

A. Login to myaccount.tampabay.com, click ACCOUNT MANAGEMENT. If you notify us in advance, we will suspend delivery of your newspaper for the time you are away. The lead-time to suspend delivery varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students through our Newspaper in Education program. If you placed your print delivery on vacation hold, you will continue to have uninterrupted access to your digital subscription for four weeks. If your vacation hold is longer than four weeks, then you'll need to sign up for a Digital Access subscription for the remaining time you'll be away.

Q. When I go on vacation, can I put my digital or e-Newspaper access on hold?

A. No. Tampa Bay Times digital content is available anywhere there's an Internet connection, so we do not suspend access. When you put your print subscription on hold, your digital access will not be affected.

Q. What should I do if my newspaper does not arrive or is damaged?

A. Login to myaccount.tampabay.com, click ACCOUNT MANAGEMENT. You may notify us of wet or damaged papers on this page as well. On Sundays, if we receive your request before 11:00 a.m., we can redeliver another paper to you the same day. On other days of the week, the cut-off time is 10:00 a.m. If you report delivery issues after hours, we will apply a credit to your account and provide instant access to our e-Newspaper, an exact replica of our printed paper. Credits for missed deliveries more than 3 days in the past must be requested from a customer service representative or by calling 1-800-888-7012 or emailing [email protected]. Be sure to include your name, delivery address, and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.

Q. Is it necessary to call to restart my subscription after it has been temporarily suspended?

A. If you provide a restart date when you suspend delivery you do not need to notify us to restart your delivery. If your restart date changes or you did not give us a restart date, you can update or add a restart date by contacting our Customer Service department at [email protected] or calling 1-800-888-7012.

Q. I want to view and pay my bill on the Subscriber Services site. How can I stop receiving printed invoices?

A. To switch to e-bill (electronic bill delivery), follow these steps: Login to myaccount.tampabay.com, click PAYMENTS, and click SIGN UP FOR EBILL PAPERLESS BILLING. Once you have signed up, we will no longer send you paper versions of your bills. Each time your bill is due you will receive an email including a link to view to your bill for payment. You can still use any payment method that is most convenient for you- through our secure website, by mail or by reaching a customer care representative at 800-888-7012.

Q. How do I cancel my subscription?

A. You must contact our Customer Service department at [email protected] or call 1-800-888-7012 to cancel your subscription.

Q. What if I have further questions?

A. Contact our Customer Service team at [email protected] , call 1.800.888.7012 or click here to chat with a Customer Service Representative.

Advertisement