12/06/13 Personal Tech
I use RipIt4Me version 188.8.131.52 and every time I use it I get an error message saying, "Couldn't check for update. Your firewall might be blocking RipIt4Me." I have checked Windows Firewall with Advanced Security, both the Inbound Rules and Outbound Rules, and don't see the program listed there either. Should I manually check for a new update on the Web every time I go to run this program? ...
11/29/13 Personal Tech
I am unable to scan a document from my HP printer via my Sony desktop running Windows 7 Home Edition. The computer does not recognize the printer even though it does when sending a print job to the printer. It is not an issue with my HP printer, since I can scan from it via my laptop. With help from HP, I am told that I probably have a corrupted WPA file. I cannot figure out how to download a fix from Microsoft. Can you advise? ...
I am using a desktop computer with Windows XP. I have always been able to go on the Internet, copy an image and paste it into a Microsoft Word document until recently. I did recently do a clean disk operation but thought that I avoided deleting anything of importance, however I am suspicious now that I may have inadvertently gotten rid of whatever it is that I need to do the copy/paste function. Now, when I try to do this, I get the message that "There is insufficient memory or disk space. Close extra windows and save your work." What can I do to solve this problem? ...
11/08/13 Personal Tech
I am using an HP laptop with Windows 7. When I try to shut down my computer, a screen comes up that says "waiting for background programs to close" and it has a button that allows me to "force shutdown." It warns me that anything that has not been saved will be lost. When I click on "force shutdown," something briefly comes up that says "Task Host Window" and it still takes its time shutting the computer off. ...
10/25/13 Personal Tech
My HP with AMD A-10 died this week. It was only 5 months old. The Staples store where I bought it is no help. The store made no attempt to tell me where to send it for warranty work. How do I contact the appropriate HP place to send it for rework?
You probably spoke to the wrong person at Staples because I can't imagine them not being able to at least point you in the right direction. The good news is that your PC is completely covered under HP's warranty. One of the reasons I prefer HP is that the support is very good. Call toll-free, 1-800-474-6836 and make sure you have the proper information such as model, serial number and purchase information. I hope you were using Windows 8 File History and already have your personal data backed up. If not, make sure when you speak with the HP support agent that the agent tells you exactly what you can expect in regards to being able to retain your data based on what it is that caused the PC failure. ...
10/18/13 Personal Tech
Earlier this year I purchased an HP desktop with Windows 8. I've had a Dell with XP for several years. My tech set up both PCs enabling me to copy from one to the other. Sometimes when I try to transfer data from the XP system and try to delete the old data from the Windows XP PC, I receive the "You need permission to perform this action" message. My tech cannot figure out how to avoid the permissions issue....
10/04/13 Personal Tech
I've had Microsoft Security Essentials installed on my Dell Inspiron N7010 running Windows 7 for over a year with no problems. Recently I started getting error code saying initialization error "0x80073b01." I repeatedly restored my computer to an earlier version but kept getting the same message. Then I went to my programs to uninstall MSE and got a message "Microsoft Security Client installation wizard can't find files necessary to complete the installation. To install this program please download the installation again from the MSC website." Then if I go to the MSE website and try to download MSE I get the message "MSE installation error. MSE is already installed. Uninstall current version and try installing MSE again." How do I get rid of these error messages? I'm worried my PC is not protected and has some type of virus. I can't run a scan because I can't access MSE. Research online has various remedies pertaining to code "0x80073b01" but so far nothing has worked....
09/27/13 Personal Tech
I have lost the ability to create "New" folders. Using Explorer, the "New Folder" button on the upper task bar does nothing. If I right-click the mouse in a blank area of a folder or in the desktop and click on "New," there is no "Folder" option listed. I am running Windows 7 with Internet Explorer 10. I have tried restoring to earlier points and resetting Explorer to its defaults but neither has helped....
I am trying to download Malwarebytes AntiMalware on my grandson's laptop. When I went to the CNET download sites, I got warnings that phishing and other types of infection resulted. I didn't feel confident trying to use any of the listed sites. Where can I go to safely download the software?
Use this special direct link: www.tinyurl.com/2fwj868. This will immediately initiate the download sequencing (asking if you want to download or run). You will not see a web page. The file downloaded will be a randomly generated name, but it is the free version of AntiMalware. The random name is used to fool any resident virus that may be looking to intercept a download of the known name. ...
09/06/13 Personal Tech
I'm running Norton Internet Security, Version 184.108.40.206. I also installed AntiMalware MalwareBytes. However, Norton requested that it be removed. Do you think this is a legitimate request? Why can't I also have AntiMalware MalwareBytes resident on my system?
That is a known issue with Norton. It is probably objecting to a registry entry made by MalwareBytes that checks to see which version of the software you're running at bootup. You can go into NIS (Norton Internet Security) and exclude MalwareBytes if you want to keep it off the Norton reports....
08/30/13 Personal Tech
I just bought a new Dell Inspiron 660s with Windows 7 and Internet Explorer 9 and use Bright House Road Runner. I have to put my email and password in every time. It does not ask if I want to save my ID and password as XP did. I think I have the AutoComplete settings correct in Internet options. Dell can't fix it. Got any ideas?
Here are a few things to try: Go back to Internet Explorer, Tools, Internet Options, Content tab. In the AutoComplete section, click Settings and double-check that everything is checked. If it is already set correctly, try clicking the "Delete AutoComplete history" button, click OK, exit Internet Explorer and then try it again. ...
08/23/13 Personal Tech
I have a Gateway Windows 7 desktop computer with Dell laser printer 1700. For some reason, it will no longer print and opens a message that states "Printer Status: Printer Offline." It is set as default printer and Use Printer Offline is unchecked. Printer status shows ready. How do I get the printer back online so that it will print?
The computer can no longer see the printer. It could be the printer, the computer hardware, the software drivers or the connecting cable. You have to try and eliminate and potentially fix each failure point one at a time until you find the problem. Always start with the easiest solution, which in this case is trying a different USB port (unplug the printer from the PC, reboot and then reconnect to a different USB port). Next, try using a different printer USB cable. If no change, I would go to Control Panel, View Devices and Printers, right-click the printer and select Remove Device. Go to Dell's support website and download the latest software driver for your model printer. Disconnect the printer and install the new drivers following the installation instructions....
08/02/13 Personal Tech
My husband and I have spent countless frustrating hours trying to find out how to forward emails we receive from others, without success, since Microsoft forced our email account to Outlook.com. Can you help, please?
I agree, the Outlook.com interface can be un-intuitive at times. Since ''Forwarding'' is a type of ''Reply,'' they decided to make that option available under the Reply menu button. The Reply button only appears once you click to select or open an existing email. Click the little ''down arrow'' chevron to list the other Reply options including ''Forward.'' ...
07/26/13 Personal Tech
Do you have a recommendation for any of the music streaming services?
I'm certainly not an expert on music streaming, but I've had reason to look into this for myself lately, and I was surprised to find some relatively recent changes in what they have to offer. Most music streaming service websites provide a library of approximately 20 million songs, and almost all of them are available for listening for nothing more than creating a free login. There are very few "free lunches" to be had these days, but this comes very close to being one. At the free level, you will have to listen through very infrequent brief commercials (mostly a few seconds of ads from other artists). The pay-for versions (about $10 a month) eliminate commercials and also include download privileges. But if all you want to do is listen, it is free. Almost every artist, album, song from the last 70+ years is available. Microsoft (xmusic.com) and Spotify (spotify.com) are two of the largest providers, but there are others entering the mix like Sony (sonyentertainmentnetwork.com). Microsoft's site is integrated seamlessly with the Windows 8 music app and works pretty well, but can be a little clumsy when navigating. Spotify's interface is a more traditional interface and can be navigated a little more easily. No need to download any programs; the Web versions work just fine. But here's what gave these services added value for me: For my last Windows 8 laptop, I spent the extra $20 and got the optional Bluetooth network adapter. This allowed me to steam music from my PC inside the house to a wireless Bluetooth speaker out by my pool. Connecting to a Bluetooth speaker is easy, and they can be found from $30 on up to rattling-neighbor's-window power. ...
07/19/13 Personal Tech
We are running Windows 7 and would like to know what are add-ons and how do you manage them?
Internet Explorer "add-ons" are programs that embed themselves within Internet Explorer, offering extra functionality to your browsing experience. Specialized toolbars (i.e. Google) are an example of an add-on. You can view and manage your add-ons from within Internet Explorer menu Tools, Manage Add-ons. You can add/disable any add-on from that screen; complete uninstallation is done through Control Panel/Programs. I usually recommend that you limit add-ons to only what is absolutely necessary. The browsing experience is volatile enough without adding additional potential failure points. Internet Explorer 10 provides access to HTML5 and many Adobe Flash Player videos without installing a separate add-on....