A website I visit frequently won't let me get in if I type the address from either AOL or Internet Explorer. It does go to the sign-in window but when I type my user name and password, it all just sits there, not even telling me the name and/or password are wrong. However, I have it in a link in an email from the company. If I click that link (email is AOL) it goes right to the sign-in window, I type user name and password and — BINGO. I have checked the spelling in IE against the link numerous times. It's always correct. What am I doing wrong? ...
Last week I found a virus on my laptop. While it was active, every time I went from one Web page to another, it would contain a spurious popup identifying itself as a financial assistance ad. I used Malwarebytes to quarantine the virus. Apparently every time I had gotten that fake ad popup, it saved a DLL file. Malwarebytes also quarantined several hundred similar DLL files. I don't get the fake ads anymore, but apparently my computer keeps trying to open those missing DLL files. I keep getting a popup message from my computer called "RunDLL" and containing the following: "There was a problem starting C:\Users\Owner|AppData|Local|ARCADE~1\...~1.DLL The specified module could not be found." Obviously I don't want RunDLL to open any of those files. How do I get the computer to stop trying?...
I have 1.86 GB free of 17.0 GB on my computer recovery drive (D:). Do I need to perform a disk cleanup? I have Windows 7 operating system.
No need for a disk cleanup, this is a normal state for your Recovery drive (D). You should not be attempting to store any of your data or programs there. I'm assuming that your C drive has at least 20 percent free space, so you are good. Aside from Disk Cleanup, compressing folders that contain data that you mostly read (and not write to) is a good way to save extra space. You can do this on a drive level, but I recommend just doing it on a selective folder level when free space is running low and disk cleanup doesn't free up enough space. Right-click the folder, choose Properties and then the Advanced button. Then you'll see the "Compress contents to save disk space" option. Reading compressed data is actually faster since the read heads have to travel less to pick up the data. The decompression takes place in memory where it is many magnitudes faster than disk (think jet plane versus a bicycle) assuming you have sufficient memory. Text documents are great candidates for compression; binary files (pictures, programs) not so much....
11/27/14 Personal Tech
I have an HP Pavilion notebook with Windows 7, IE11 and Roadrunner for email. My problem is Bright House is allowing ads on my email login form and also my email menu listings in-box. Bright House says it can't block the ads, that I need a third-party ad blocker program. I have the ad-blocker box unchecked in my Internet options. What do you recommend I do?
Check with Bright House to see if there are any options. Maybe there is an account level service change available that eliminates the ads. I would suspect that something like this would not be free. Unfortunately, the ads are a fact of life for most free Web services. Personally, I don't like Web email and use it as a last resort. I use Windows Live mail. It gives me much better control of my email data, better organizing, instantaneous search results and, of course, no ads. If I need to access through the Web, I can always go to my ISP's Web mail service and/or Hotmail (now Outlook.com) for my other accounts. I would not look into ad-elimination add-ons. There is no way they can be 100 percent effective, and I bet they would cause other issues down the line. If you Google ''email hosting," you will be presented with a list of companies that offer email services for a monthly subscription, presumably ad-free. That seems like a lot of trouble to go through, plus you'll probably need to get a new email address. My recommendation is to look into Windows Live Mail....
How can I get rid of notice at startup (not always) "Run DLL There was a problem starting c:\Users\M\AppData\Loca\lPLAYTO~1\Updater.dll The specified module could not be found"? I click OK and everything opens. I have gone to Programs and Playtopus shows, but no action, and I can't delete the listing. Also, every so often I get this message that Windows has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. It closes and reopens, and everything works okay....
After overcoming many doubts, I followed your advice and ran Malwarebytes Anti-Malware. This provided a pleasurable Internet experience. No more irritating popups or screen lockups. After several weeks I bought a $25 one-year subscription. You always recommend the free trial but I would like to hear your comment on the paid subscription.
I'm glad that worked out for you. You may also think about reinstalling whichever antivirus you were using. Some malware/viruses, once activated, will disable your antivirus to avoid detection. Though your system is clean now, make sure your antivirus is active and running without issues....
I was fired up after reading your response about slow PCs. I downloaded AutoRuns and was shown over 150 line items and did not know what to do. Here is one line item:
vsmraid VIA RAID DRIVER FOR AMD-X86-64 VIA Technologies Inc.,Ltd c:\windows\system32\drivers\vsmraid.sys 1/30/2009 9:18 PM.
Does not the program identify unnecessary items? Who has time to research?...
I have a Dell Inspiron 14R (N4110), Service Tag 7RX9YP1, Windows 7 64-bit Home Premium, SP1, 8 GB RAM (max, I think), Intel i3-2310M at 2.1 gigahertz. It's 3 years old. It used to be quite responsive and boot quickly, but now it is very slow to boot and a lot of operations are running. I have installed and do need: AutoCAD, Sketchup, Adobe Creative Suite, Autodesk Revit. Can you recommend the best tools to clean up and tune up the PC back close to its original state? I have Norton 360 installed but its Tune-Up appears not to help much....
Per your advice, I have used Malwarebytes and Spybot (both free) successfully for years. Once every three to four weeks, I update them and have had no problems. This week when I updated Malware, the format was different, and I ended up with a "Free Trial." That scared me, so I turned it off. I am 86 years old and struggling to keep up with new technology. I need your help to get back on the right track with Malware. ...
I have a Toshiba laptop running Windows 7, and when I click on your column, I used to use the file button on the top of the page, and when the email link is shown, I used to hit it and my email addresses came up so that I could forward your column to my sons-in-law. Now when I click on file and the email link, nothing shows. Can you help me? I have taken it to a computer service that did nothing but tell me to copy and paste, etc. I can use Windows XP to do this, and it works okay, but it is a desktop, and I don't take it with me....
08/15/14 Personal Finance
I have Windows 8 on my new computer. I do not want to upgrade to 8.1, as I heard it is a mega download and because I do not have a touchscreen. Is there any advantage to Windows 8.1 over 8 if you do not have a touchscreen? I use my computer for emails and Web surfing.
Actually, the Windows 8.1 update contained several mouse and keyboard improvements. There is a power button right on the Start screen that lets you more easily power down or enter sleep mode — no more searching for the "magic Charm" spot to click Settings just to power down. There are also some new right-click options on Tiles. The most useful change for me was the Title Bar for full-screen apps that now allows you to minimize or close the window without having to ''grab'' the top of the window and drag it to the bottom. Much more civilized. If you're happy and working on 8, there are no other compelling reasons to upgrade. Eventually, you will need to, but for now, you sound like you're in a good place computerwise. And like I always say, "If it ain't broke, don't fix it."...
I am getting random word links, with pop up windows, when the mouse goes over the link. I am not getting them on banking or financial pages. An example: on the City of St Petersburg site, www.stpete.org/utilitybill/ the word "computer" turned into a link with pop-up window page that contains the following: "Free Local job search, Search thousands of jobs: monster.com: Aid by Highlight, click here". There are several other words turned into links such as access, backdraft, online account and more. I am using Internet Explorer v11, Windows 7 and Microsoft Security Essentials. I tried to correct the problem with a full scan and using Security Essentials and IE Tools (Internet options, programs, manage add-ons, disable all), but had no luck. Using Google I found a website, Wafflesatnoon.com, that offers free software to correct the problem, I am afraid of using free software. ...
I have Microsoft Outlook email and Microsoft Office Word 2007, and almost daily a pop-up comes up with the following message: "A tool to aid in developing services for Windows NT Microsoft Windows. … " My daughter said never click on the pop-ups, so I have not. What is your opinion?
My opinion is that your daughter is smart. It looks as if that issue has something to do with Garmin Maps GPS software. If you have that installed and don't use it, go to Control Panel, Programs and Uninstall a Program and remove it. If you need to keep it, remove it from your Start Programs menu....
07/25/14 Personal Tech
I have Malwarebytes and Windows Defender as my protectors. I am trying to remove Trovi.com. I keep getting this annoying website with more tabs. I have tried to eliminate it several times, without luck. Every time I think it's gone, it comes back. When I Google info on uninstalling it I get several suggestions which, of course, will give me more trash. Is another protector out there?
Trovi is known as a 'potentially unwanted program' (PUP) and should show as such on a MalwareBytes scan. Make sure your Malwarebytes is up-to-date with the latest definition, which as of July 23 is 220.127.116.112. Trovi takes over your Internet search engine and is usually installed as an add-on application from some other software you may have installed. It is important you read the EULA (end user legal agreement) and/or other install instructions when installing any program....
07/11/14 Personal Tech
I tried to update Malwarebytes Anti-Malware and got this message: "Run Error '383' text property is read only." Can you help?
There are two possible steps to fix this issue depending on whether it is due to missing Microsoft Visual Basic 6.0 Common Controls (mscomctl.ocx and comctl32.ocx) or a problem in your current Malwarebytes configuration files/registry. Always try the easiest fix first, which in this case is downloading the Microsoft Visual Basic 6.0 Common Controls: Go to microsoft.com/en-us/download/details.aspx?id=10019 and click the Download button. On the Web page, click to expand the Install Instructions and follow the steps. If you still experience the error when running Malwarebytes, proceed to this:...