More Macy's customers say they were charged for purchases they did not make, then hounded by debt collectors05/13/16Retail
TAMPA — Dr. Sonia Saceda, a 79-year-old widow and 20-year Army veteran, said Macy's charged her credit card $1,596 for purchases she did not make and then started calling her as often as three times a day, seven days a week seeking payment.
The calls continued, Saceda said, despite assurances from the retail giant's billing department that she would not have to pay. She said Macy's collections department also threatened to sic a lawyer on her....
TAMPA — Frontier Communications' expansion into Florida, which its chief has called "very successful," is getting a big Band-Aid — an "action plan" to fix lingering service problems.
The announcement Thursday comes after prodding from Florida Attorney General Pam Bondi, who met with Frontier officials Wednesday to address service outages since Frontier's takeover of Verizon's landline phone, TV and Internet service April 1....
California regulators Thursday approved a deal allowing the merger of Charter Communications with Bright House Networks and Time Warner Cable, clearing the way for the companies to close the merger next week.
Charter, which will become the nation's second-largest cable provider behind Comcast, has already received approval by the Federal Communications Commission and the Justice Department....
NEW PORT RICHEY — Karen Padgett and Macy's both agree that she does not have to pay a mysterious $111 charge made to her store credit card, the result of either a thief or a computer glitch.
Padgett said she got Macy's sympathy even as the retail giant kept sending her the bill.
But despite repeated assurances by Macy's since October that the balance would be removed, the retail giant kept spitting out monthly statements showing the original charge fattened by interest and late-payment penalties, Padgett said....
TAMPA — Bob Bazata's landline phone hasn't been working since Frontier Communications took over Verizon's assets in Florida on April 1. He plans to switch to Bright House Networks.
He recently asked a Bright House employee about that company's expected merger with Charter Communications in the coming weeks. Bazata said he was told the transition would be seamless.
It's something he's heard before — from Frontier....
TAMPA — State regulators Thursday approved a settlement that fines Peoples Gas $1 million and provides $2 million in customer credits for failures in its inspection compliance that included falsified leak-inspection reports.
The Florida Public Service Commission voted unanimously to approve the settlement among Peoples, the Office of Public Counsel, which represents consumer interests, and the agency....
ST. PETERSBURG — The American flag flew at half-staff Saturday in front of the Allendale Terrace home of Gary and Marie Stempinski.
It was a symbol of the loss of the Stempinskis, whom police found inside the house Friday, dead in a murder-suicide. But it also was a sign of community respect for the couple, known for their work in law enforcement, business, journalism and civic affairs....
An Allegiant Air flight landing in Arizona made an emergency landing Thursday after an engine failure.
The failure of the No. 2 engine on Flight 175 occurred immediately after the pilots aborted a landing due to a gust of wind and as they powered up both engines to gain altitude for a "go-around," according to an Allegiant memo on the incident and a recording of air traffic control communications....
The Federal Aviation Administration confirmed Wednesday that it is conducting a detailed, 90-day inspection of Allegiant Air's operations in response to "various internal issues" tied to maintenance and safety.
Such a comprehensive review is normally conducted at all airlines every five years. But the FAA said it moved up its review of Allegiant by nearly two years to ensure the airline has remedied problems in operations....
The state's electric utilities have unexpectedly volunteered to limit by up to 25 percent their hedging the price of fuel after $6 billion in losses for consumers since 2002.
But the utilities do not directly say they are doing so to save money.
In fact, they argue in an April 22 filing with the Florida Public Service Commission that the practice of hedging still benefits customers by reducing wide swings in customer bills. And the PSC has agreed....
An Allegiant Air pilot who was fired in 2014 accuses the airline of age discrimination, alleging in a lawsuit filed Monday that he was terminated to make way for younger pilots.
Charles E. Roberts filed suit in Hillsborough Circuit Court, seeking unspecified punitive and compensatory damages for wrongful termination by the airline with headquarters in Las Vegas.
The suit said the airline is engaged in a continuing pattern of age discrimination....
Allegiant Air maintains that it has one of the best safety records in the industry and accuses some media of unfairly focusing on its maintenance problems when such incidents are routine in the industry.
But in comments to reporters last week at Allegiant's Las Vegas headquarters, where the company held a "media day," the airline's chief operating officer touted efforts to improve operations as it spends more money on safety programs....
TAMPA — The already intense competition among Tampa Bay's TV, Internet and landline phone providers is becoming particularly brutal with Frontier Communication's glitch-ridden takeover of Verizon's assets in the region.
Frontier's biggest competitor locally, Bright House Networks, is offering to cover the early-termination fee — up to $240 — that Frontier charges customers if they walk out on their service contract and jump to Bright House....
TAMPA — Frontier Communications officials confirmed Friday what many customers have already been told: The company won't release anyone from their contract in cases of long-term service outages.
If customers cancel their contract, they will still be charged an early-termination fee.
Some customers in Tampa Bay and elsewhere continue to suffer through outages for their TV, Internet and landline telephone service that may stem from Frontier's takeover of Verizon's assets starting April 1. Some report their service has been out a week or more and have sought to switch to another provider....
TAMPA — Frontier Communications customers who have service problems are discovering another annoyance that often triggers more anger than not being able to watch TV or use the Internet.
It's being stood up by the technician who was supposed to come and fix their service outage.
Numerous Frontier customers have reported to the Tampa Bay Times and on social media that Frontier's technicians frequently fail to keep appointments for service calls at homes and businesses. That leaves embittered customers who often take time off work so they can wait on a tech's arrival....