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Company says support hose reshipped to correct address

Last October I sent a check for $32.78 to Dr. Leonard's Health Care Products for an order of support hose. I need these hose because, as a motel maid, I am on my feet and walking constantly, and at the age of 70 my legs are far from at their best. In November I received a package. The items inside were nothing I had ordered or could use, so I made a long-distance call to the company and was told that the package I got was a free gift for my order. They said my hose were now in stock and would be arriving within two weeks.

I did not get them, so in December I sent a letter asking for my order or my money returned. They didn't reply. I sent another letter in January, but no response and no order. I did receive another sale booklet so I know they have my correct address.

They seem to be completely ignoring me, not even giving me the courtesy of a reason for all this.

I can't go out locally and buy hose since they have my money tied up. That's why I am turning to you.

Dorothy M. Conaty

Response: We're told that your order was "reshipped to the correct street address Feb. 2."

We periodically get a rash of complaints from our readers about Dr. Leonard's. It amazes us how a company can stay in business when it persists in ignoring its customers.

4 senators said no to hate crimes bill

For the record, how about printing the names of the four senators who voted against the hate crimes bill.

A wild guess _ the name Jesse Helms is on the list.

J. Priestley

Response: Bingo.

The Senate voted 92-4 Feb. 8 to require federal collection of data on offenses motivated by race, religion, sexual orientation or ethnic roots. The data was to become part of the uniform crime reports compiled from information submitted by law enforcement agencies.

Voting against this bill were senators William Armstrong, R-Colo., Jesse Helms, R-N.C., Gordon Humphrey, R-N.H., and Trent Lott, R-Miss.

Brokerage service is holding shares

We are two semi-invalid old people who depend on Social Security for a living.

After going in and out of the hospital, I decided to sell a few stocks to pay some of my bills. My broker, Barnett Brokerage Service Inc., was to sell my 20 shares of Fidelity Trend mutual fund over three months ago. I called the office several times and they always say, "Not sold yet."

Then I requested they send my stock back because the price was going down. I could smell something fishy when they did not sell or return my stock.

I hope you will help me recover my stock or my money.

A.P.

Response: Barnett Brokerage explains that mutual fund shares trade differently from those of common stocks in that they are redeemed at their "net asset value," which is usually determined once each trading day. When you were advised of the net asset value of your stock, you said you did not want to sell because the value had declined.

Sometime later you asked that the shares be returned to you; however, it was learned that Fidelity had converted all its funds to "book entry" in 1985 and so their shares can no longer be reissued in certificate form.

Your Fidelity shares currently are being held by Barnett where they are protected by insurance. You can leave them there, have them redeemed, or transfer them to another brokerage company or directly to Fidelity.

Earring batteries are still available

Since you're doing such a fine job, I find it easy to turn to you in my time of need.

Wanted: replacement battery packs for my Nite Lites earrings purchased from Cat's Pyjamas mail-order catalog some three-ish years ago. My pleas have gone unanswered since my campaign to reorder batteries was launched in November.

Would you help, please?

Leigh Heiduck

Response: We tracked down the company and the batteries are still available. Send $3 to Millennia, 6450 Suite B Via Real, Carpinteria, Calif. 93013.

Reaction

I finally received a reimbursement from Medicare Part B for services in January 1989. Many thanks.

I doubt if we would ever have gotten it resolved without your assistance.

Maxine L. Van Tornhout

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