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Spot remover's maker dropped out of sight

I bought a tube of Didi Seven from a man named Jay, Row E, license FEY-665 at the Oldsmar Flea Market after he absolutely guaranteed that it would remove tea stains from my carpet. It didn't.

Jay promised that I could get my $18.95 back by sending the unused portion of the tube and a blue form to KPI Inc. in Danbury, Conn. I did that, but the company never answered.

I am not asking for postage, just a refund.

Marlene Watson

Response: Our inquiry to KPI was returned with the stamp "Return to sender, moved, left no forwarding address."

We suggest you pass this information along to Jay in Row E with the request that he make good on his guarantee.

Company still sells foot covers

I am having a difficult time finding cotton-knit foot covers since the Peds company stopped making them.

Little do they realize how difficult it is when you are past 80 and are not able to dress your feet without using a set of tongs to reach them. If I had known they would stop making these Peds, I would have stocked up long ago.

I have tried Sears, JCPenney, Kmart and Wal-Mart, but I've run into a concrete wall. Anyway, not all cotton foot covers are as comfortable or easy to put on as Peds.

If you can locate any cotton Peds for me, I'll get three or four dozen pair so I'll be sure not to run out for a while. Maybe if enough people complain, this company will start making them again.

Thank you for anything you can do.

Esther L. Lowry

Response: According to Peds customer service people, their cotton foot covers are available by mail order. Write to Consumer Convenience Co., P.O. Box 28637, Atlanta 30358-0637 and ask them to send you an order form.

Even Perry Mason has fan club

Where can I write for information on the Perry Mason club?

Curtis Brown

Response: Write to National Association for the Advancement of Perry Mason, 2735 Benvenue, No. 3, Berkeley, Calif. 94705.


Our Action column of May 12 focused on an investigation into 106 mail-order companies owned by Ben Buxton. The U.S. Postal Service had brought civil fraud charges against him. One of his businesses was called Flora Boutique, and one of our readers said he saw a Flora Boutique advertisement for red silk roses in Parade magazine Jan. 27.

Not so, said Frederick Johnson, vice president/director of newspaper relations for Parade Publications, Inc. Johnson wrote to say that he personally declined Flora Boutique's ad last winter.

We checked and, sure enough, the Flora Boutique ad appeared in a pre-printed Times advertising insert on that date, not in Parade.

According to Times General Advertising Manager Walter Stecher, his department also received non-delivery complaints on this advertisement from half a dozen readers. He sent their complaints to the advertising agency responsible for the insert, and the readers did get their roses, he said.

Should you find fault with an advertiser in one of the pre-printed advertising inserts that come with your Times newspaper, send your complaint and supporting documentation to Action. We'll pass it along to Stecher, who will take it up with the advertising agency.

As for Parade magazine, it guarantees 100 percent reader satisfaction with all orders placed from Parade ads, Johnson said. Not only does his company investigate prospective advertisers and their products, but should a reader find reason to complain, Parade contacts the advertiser. If Parade does not receive a response within a reasonable time, Parade refunds the reader's money and bills the advertiser, Johnson said.

So if you should have a problem with a Parade advertiser, send information about your order, along with supporting documentation, such as a canceled check, to: Laura Peters, Direct Response Services, Parade Publications Inc., 750 Third Avenue, New York, N.Y. 10017.