I bought two burial lots at a cemetery in 1987. At that time they took me outside and showed me the concrete vaults I was purchasing.
At my wife's funeral in 1993 I noticed a large, ugly tar-coated fiberglass box about 300 feet from the designated interment spot. That was to be her burial vault.
Of course, I was distraught. I didn't have the energy to challenge it at the time, but when I later complained, the cemetery said it would replace my wife's fiberglass container with a concrete vault for an extra $250.
I paid $495 for each vault. Since then I found out that fiberglass vaults cost about $100. I feel they are trying to take advantage of me.
Response: Your contract only says "outer burial container." It does not specify material. The cemetery told us that it is selling concrete vaults for as low as $550 and polyurethane vaults for $895. They do not sell fiberglass burial vaults.
We checked with several other cemeteries who said their prices were comparable. None of them sold fiberglass vaults. Most sold concrete vaults lined with polyurethane.
Cemetery officials said fiberglass was used in the 1980s but did not hold up. When heavy tractors drove over the burial plots the fiberglass vaults would collapse. They also said $250 to disinter and rebury someone was not out of line.
You might get some peace of mind by asking the cemetery management to get you manufacturers' specifications and brochures on the polyurethane vault.
If you are still not satisfied, you can submit a complaint to: Division of Finance, Funeral and Cemetery Services, The Capital, Tallahassee, FL 32399-0350, Attention: Diana Evans.
Canceled check is proof
when order is delayed
I ordered two Liqui-Deamond (plus two free Nails To The Max) Sept. 27. In November, Cosmetic Laboratory Sales sent my order form back and said they had not received any money with the order.
I mailed them a copy of my canceled check. No response. I wrote the company again Nov. 24. Still no response.
So I called information, got its phone number and called. Whoever answered said they were not those people and hung up on me.
Can you either get me the product or my money back?
Response: Lipenwald Inc., which handles these orders for Cosmetic Laboratory, tells us it reshipped your order. Let us know if you got it.
AARP billing practice
prompts member to quit
I sent AARP my dues in November even though the bill said our membership was not due to expire until April 1994. Instead of sending us the new membership cards AARP sent another bill.
I really flipped. I wrote and requested the return my $20. Since then I haven't heard from AARP.
So, do what you can. I still want the $20 back, and I'm done with AARP.
Mrs. Bernard Whipple
Response: The second bill you received was processed for mailing before your November check arrived, according to AARP's Senior Membership Assistant Norma Koleff.
With such a large press run of Modern Maturity, a long lead time is required for ordering paper and cranking out the correct number of issues, she said. Sending membership renewals several months ahead of time gives AARP time to process them and make sure members' benefits and services will continue without interruption.
Glad to hear you got your $20 back.
Company says order
is finally on the way
I sent a $25.90 check to Microcrisp Oct. 31, but I never got my order. My check hasn't been cashed.
I've been trying to reach the company about it for weeks.
I certainly would be grateful if you could get my check back.
Response: We tried Microcrisp's toll-free number. It works, but you have to wait a long time for someone to answer.
The company tells us your check was deposited, and your order was due to go out in a few days. They had your northern address so we gave them your winter Florida address.
After three months Casino Magic finally responsed to our request. We received a full refund plus a free trip to Casino Magic.
Thanks for helping us resolve this problem.
Marion and Frank Gatscher