What works in Miami and what works elsewhere are not necessarily the same.
Responding to criticism from Hispanics that its chicken is too bland, Boston Market is changing its South Florida menus. All Dade County stores have added chicken criollo, which Boston Market hopes will appeal to Hispanics and anyone looking for chicken with a little more flavor.
The chicken is marinated in a blend of lemon and garlic seasoning and topped with mojo sauce. Other new menu items include Latin side dishes of yellow rice, plantains and black beans and rice, plus desserts of flan and tres leches.
Boston Market's American comfort foods like meatloaf and mashed potatoes weren't drawing large numbers of Latins to the Dade stores.
Market studies showed Hispanics found the chain "seemed too American."
Some non-English speaking Hispanics didn't understand the concept: They thought Boston Market was a grocery store.
Did you know . . .
Kimberly-Clark Corp., celebrating its 125th anniversary this year, submits a few factoids about some household products many of us take for granted.
+ The Kleenex tissue has its roots in material originally invented as a gas mask filter during World War I.
+ The advent of indoor plumbing helped create a new industry, toilet paper.
+ And the materials that went into the first generation of sanitary napkins were originally created for surgical dressings and bandages.
The economic recovery the past few years may have helped lengthen the average business call.
Sprint, the long-distance company, said the average business call lasted 3.32 minutes in 1992, but was shortened to 3.12 minutes in 1993 and 2.96 in 1994.
In 1995, calls got a little longer, increasing to an average 3.02 minutes. Last year they ran 3.17 minutes.
Either companies grew less worried about cutting costs as business improved, or they just had more business to talk about.
In whom do we trust?
People who aren't planning for their financial futures may be too scared to do it, says a survey by Deloitte Consulting.
A poll of 1,000 people found 53 percent don't know whom to trust when they're seeking financial advice.
Those most scared tend to shy away from bankers, brokers and insurance agents _ probably the biggest purveyors of financial advice _ and instead talk to financial advisers or friends and relatives.
If they're going to buy financial products from bankers, brokers and insurance agents, 80 percent said they want to do it in person.
Burdens we bear
Inability to save was the biggest financial worry of 26 percent of 1,000 people polled by Cigna insurance company.
The second-biggest concern was losing a job, while the third-biggest was losing income due to illness or injury.
People in different parts of the country had different problems. Northeasterners worried more about not being able to plan for retirement, while Southerners feared being laid off or fired.
_ Compiled from reports by the Associated Press and Knight-Ridder/Tribune Business News.