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Mail never arrives at new residence

I sold my house on 17th Avenue NE on June 30 and moved into an apartment several miles farther north. I called the post office to have my mail held from June 17 to 28 and then delivered to the new address. As of July 21, I have not received any of the mail that was supposed to have been held to June 28.

I have visited the post offices at Williams Park, Euclid Station and Gateway Station, and no one can tell me where my mail is. I have overdue bills for which I am being penalized. My canceled checks and gifts I had ordered through the mail are among the missing.

I am 90 years old, and I think I should receive a little consideration and help. Can you help me please? Olivine Newton

Response: Bob Gilliam, manager of customer service at the U.S. Postal Service's Gateway Station in St. Petersburg, said the house you sold was not in his delivery area at the time you requested your mail to be held. There is no way his branch would have any knowledge as to the disposition of your mail. He said Action's letter should have been addressed to the Euclid Station, as that was your post office at the time of your request.

Gilliam said he nonetheless checked with the carrier who delivered your mail to your old address. Your carrier remembers your request, held your mail and forwarded it when he was supposed to. Gilliam said it appears you submitted three changes of address. This confuses the system, and though he can only speculate on what happened to your mail, he said that it normally goes around in circles until the problem is solved. The carrier for your new address has told him that you are getting mail.

He will take the necessary steps to ensure your mail is being forwarded correctly, he said, and, along with your carrier, will monitor your mail.

Rebate remedy

I read the Action column regularly and know problems with rebates have appeared before, but I hope you'll consider one more request for help since the rebate I am seeking is for $50 _ a lot of money to me.

On Dec. 9, my husband bought me and my daughter cell phones for Christmas. I use my phone as a registered nurse visiting patients in their homes, and my daughter drives alone from college and uses the cell phone as a safety precaution. This purchase was to be an especially good deal because PrimeCo advertised two $50 rebates, from Circuit City and PrimeCo.

I very carefully read all the rebate forms, filled them out, copied them and sent them to Circuit City and PrimeCo in December. We received $50 from Circuit City as promised but never received anything from PrimeCo.

I waited patiently until April before writing. PrimeCo claims it has no record of our rebate claim. I am upset because I carefully filled out its application and even mailed the envelope at the post office. Kate Hummel

Response: Farrell Cunningham, a supervisor with PrimeCo Personal Communications in Houston, said the company has contacted you directly and offered a $50 service credit on your account in lieu of the rebate since the program ended some time ago and there is no record of your rebate coupon having been received. Cunningham said you were satisfied with this resolution and accepted the offer.

Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call your Action number, 893-8171, or, outside of Pinellas, (800) 333-7505, ext. 8171, to leave a recorded request.

Requests will be accepted only by mail or voice mail; calls cannot be returned. We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

We may require additional information or prefer to reply by mail; therefore, readers must provide a full mailing address, including ZIP code. Names of letter writers will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.