The final installment of Action's 10-part clip-and-save Guide to Consumer Services.
+ Florida Department of Agriculture and Consumer Services Lemon Law Hot Line, (800) 321-5366; (850) 488-2221 outside of Florida (stay on line and ask for Lemon Law Hot Line); Web site: http://www.800helpfla.com. Florida Attorney General's Web site: http://legal.firn.edu (for information on Florida's Lemon Law and a list of vehicles bought back using the law).
+ Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Ave. NW, Washington, DC 20580; (877) 382-4357 (FTC-HELP), Web site: http://www.ftc.gov.
+ Department of Agriculture and Consumer Services, (800) 435-7352 (HELP-FLA); Web site: http://www.800helpfla.com.
+ Hillsborough County Consumer Protection, P.O. Box 1110, Tampa 33601; (813) 272-6750;
click on "consumer protection" under A-Z Index.
+ Pasco County Consumer Affairs, 7530 Little Road, New Port Richey, FL 34654; (727) 847-8110; Web site: http://pascocounty.com/govt, click on "Consumer Affairs" under Departments.
+ Pinellas County Consumer Protection, 14250 49th St. N, 2nd floor, Clearwater, FL 33762; (727) 464-6200; (727) 464-7988 (to check on charities or bingo).
+ Department of Business and Professional Regulation, Complaints, 1940 N Monroe St., Tallahassee, FL 32399-0782, (800) 342-7940; Web site: http://www.state.fl.us/dbpr.
+ Bureau of Condominiums Hotline, (800) 226-6028 or (800) 226-9101.
+ Construction Industry Licensing Board, 7960 Arlington Expressway, Suite 300, Jacksonville, FL 32211-7467; (904) 727-6530); Web site: http:// www.state.fl.us/dbpr (to check licenses and file complaints).
+ Department of Business and Professional Regulation, Complaints, 1940 N Monroe St., Tallahassee, FL 32399-0782; (800) 342-7940; Web site: http://www.state.fl.us/dbpr.
FEDERAL AND STATE INFORMATION:
+ Federal Information Center, (800) 688-9889.
+ Web site: http://www.consumer.gov (for links to a broad range of online federal information resources, including tips on avoiding scams).
+ Web site: http://www.
myflorida.com (links to Florida's state departments, agencies and other information).
+ Complaints about quality of care or bills from health care facilities (hospitals, nursing homes, ACLFs, home health care companies and HMOs): Agency for Health Care Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32308-5403, (888) 419-3456; Web site: http://www.fdhc.state.fl.us. (AHCA licenses and regulates health care facilities.)
+ Medical Quality Assurance/Consumer Services Unit of AHCA, (888) 419-3456, to check licenses, complaints about the quality of health care, find out whether any disciplinary action has been taken against a health care practitioner (doctor, dentist, nurse, chiropractor, etc.) (DOH licenses and regulates health care professionals, but AHCA takes complaints and conducts investigations on behalf of DOH.) Web site: http://www.doh.
state.fl.us, click on physician profile for information on physicians.
+ Department of Insurance consumer assistance helpline: (800) 342-2762; Web site: http://www.doi.state.fl.us;
Regional offices: Citrus, (407) 245-0870; Hernando, Hillsborough and east Pasco (813) 987-6741; Pinellas and Pasco, (727) 588-3638.
+ Division of Hotels and Restaurants, 1313 N Tampa St., Room 106, Tampa, FL 33602, (813) 272-2200, (800) 880-7753.
+ Publishers Clearing House Consumer Magazine Action Line (for subscription complaints, including those not purchased through Publishers Clearing House), (800) 645-9242; Web site: http://www.pch.com.
+ Department of Agriculture and Consumer Services, Division of Consumer Services; (800) 435-7352 (HELP-FLA) (for complaints against intrastate movers and to get a copy of Household Moving Within Florida); Web site: http://www.800helpfla.com.
+ For interstate moves (between states), the moving company must, by law, provide you with a free booklet, Your Rights and Responsibilities When You Move. It is available on the Department of Transportation's Office of Motor Carriers' Web site: http://www.mcs.dot.gov/
CORRECTION: The number for the Bureau of Mobile Home Regulation, Division of Florida Land Sales, Condominiums and Mobile Homes is (800) 700-2013. An incorrect number was listed in Monday's column.
Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call Action, (727) 893-8171, or, outside of Pinellas, (800) 333-7505, ext. 8171, to leave a recorded request.
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