The headline of the July 5 column was "Mystery phone charges refunded." Actually, there is no mystery. I went through the same situation as Peter Lucchini several months ago.
My phone bill contained 45 calls to Tampa. The phone company agreed that in the past I had not been making calls to Tampa. It gave me credit for the calls, and I thought the case was closed, but the next phone bill listed 177 calls to Tampa.
This time the phone company refused to concede and told me I would have to pay for the calls, but it did say it would monitor my line the next month.
I immediately called WebTV, and it changed my dial-up numbers while I was on the line. I never had any more calls to Tampa on my phone bill. Eventually WebTV sent me a check to cover the cost of the 177 calls.
So, Peter Lucchini, if you have not contacted WebTV, stand by for your next phone bill. Jack Auman
Response: Thanks for the information. Folks, if you have mystery phone charges to Tampa and WebTV, you know what to do.
The following products, distributed nationwide and in Florida, were recalled between July 6 and July 12:
Automatic, 10-cup drip coffee makers by Krups North America. An electrical connection can overheat and ignite the filter basket support, presenting a fire and burn risk. Only models 398 with a black or white exterior and 405 with a simulated wood-grain exterior are included in this recall. Call toll free 1-800-810-8687.
Electric percolators by Atico International USA Inc. Potential thermostat failure can cause the plastic housing to overheat and melt, posing a fire hazard. Affected are Atico's Kitchen Gourmet Automatic 10 Cup Percolator and Prinetti Electric 10 Cup Percolator. Both are white plastic with gray bases. Call toll free 1-800-645-3867 between 8 a.m. and 5 p.m. weekdays.
Toy feeding sets by Imperial Toy Corp. The nipple on the set's toy baby bottle can come off and pose a serious choking hazard to small children. The set includes a baby bottle, plastic dish, strainer, spoon, juicer, and, in some sets, a funnel, sold in various colors including blue, yellow, pink and purple. The packaging reads "CUDDLES FEEDING SET" or "CUDDLES MEAL TIME" as well as "Imperial," and "NO. 8327." Call toll free 1-800-543-6551 between noon and 8 p.m. weekdays.
Stuffed toy kittens by DSI Toys, Inc. They contain contaminated water that can cause illness if contacted. The kittens come in six styles _ Buttons, Tiger, Calico, Mittens, Tawny and Fluffy _ and the name and item number, "16400," are on a hang tag attached to the ear. Call toll-free 1-800-628-8882 between 10 a.m. and 6 p.m. weekdays.
"Let's Start Numbers" and "Optical Illusions Lab" educational kits by Advantage Publishers Group. The red painted numbers on the acetate stencil sheet in the "Let's Start" kit contain lead, and the gold paint bearing the words "Kasy's Extrafine" on the black pen included in the "Optical Illusions" kit has lead. The "Let's Start" kit has a blue and red cover with a dog on the front, and "Optical Illusions" kit has a multicolored cover with various geometric shapes. Remove the stencil sheets and pens from the activity kits and discard them. Call toll-free 1-866-748-3731.
Children's Velcro wallets by Raymond Geddes & Co. Inc. The zipper pull in the wallet contains lead, which can present a risk of lead poisoning to young children. Call toll-free 1-800-533-6273 between 8 a.m. and 5 p.m. weekdays.
3,900 pounds of 8-ounce bags of vacuum pack Fresh Mozzarella by BelGioioso Cheese, Inc. Possible contamination with Listeria monocytogenes. The expiration date of 7/23/01 is printed on the package. Return to the place of purchase for a full refund. Call toll-free 1-877-863-2123.
High chairs by Peg Perego USA Inc. When the seat is reclined, the high chairs have a space between the armrest and backrest in which a child's head or arm can become entrapped, posing a risk of suffocation or injury to the heads or arms of young children. The recalled chairs are the "Prima Pappa," "Roller," and "Martinelli Pappa and Nanna" models. Call toll-free 1-877-737-3464. Web site: http://www.perego.com.
About 3.7-million 16-ounce cans of powder Nutramigen formula and about 930,000 32-ounce cans of the ready-to-use version by Mead Johnson Nutritionals. The cans have incorrect preparation instructions, in Spanish, that could lead to serious health problems and even death. The recalled Nutramigen cans are white with blue lettering and have pictures of rabbits on the side. The cans were sold in six-packs and have the following batch codes:
For powder formula, the bottom of the can reads BHC43, BHC44, BJC45, BJC46, BJC47, BJC48, BKC49, BKC50, BLC51, BLC52, BLC53, BMC54, BMC55, BMC56, BAM57, BAM58, BBM59, BBM60, BBM61, BCM62, BCM63, BCM64, BDM65, BDM66, BEM67, BEM68, BEM69, BEM70, BEM71, BEM72, BFM73 and BFM74.
For ready-to-use formula, the top of the can reads MBM90, MBM91, MCM92, MCM93, MCM94, MDM95, MDM96, MEM97, MFM00 and MFM01.
Use the proper (English) preparation instructions or return the cans to the place of purchase for a full refund. Call toll-free 1-800-718-7725.
Adapters sold with prior generation PowerBook G3s by Apple Computer. The adapters can overheat, posing a fire hazard. Call toll-free 1-866-277-2096 between 9 a.m. and 9 p.m. Web site: http://www.apple.com/adapterexchange/.
Sources: SafetyAlerts at http://www.safetyalerts.com; Consumer Product Safety Commission at http://www.cpsc.gov, toll-free 1-800-638-2772; Food and Drug Administration at http://www.fda.gov.; government food safety information at http://www.foodsafety.gov.
If you have a question for Action, or your attempts to resolve a consumer complaint have failed, write: Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call your Action number, (727) 893-8171, or, outside of Pinellas, (800) 333-7505, ext. 8171, to leave a recorded request for Action. Names will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.