1. Archive

Sending e-mail to a group of people

Q. How can I send an e-mail to everyone in my address book without typing their names in individually or using "cc"? Same goes for forwarding an e-mail to everyone?

A. This is pretty easy, but it requires the magic of holding down the Shift key when selecting addresses in the Address Book. Assuming you use Outlook Express, do this: Create the message you want to send, then click the To button to bring up the Address Book. Click the first entry on the list once to highlight it, then scroll down to the last entry. Hold the left Shift key down while clicking once on the last entry in your Address Book. This should highlight all the entries in the Address Book. Click the To: button once to put them all in the Recipients box. Click the OK button and you should be back to your new message with all the names in your address book now on the To: line. Forwarding would work the same. After clicking Forward, click the To: button and follow the sames steps.

If you want to create groups of e-mail addresses, click Tools on the Outlook Express menu bar, then Address Book. Click the New button, then New Group. Give it a name and select the e-mail addresses you want associated with that group name. The group name will show as an entry in your Address Book.

Sorting out an inbox error

Q. When I highlight mail in the Outlook Express inbox and hit Delete, I get an error box that says: "Msimn has caused an error in DIRECTDB.DLL. Msimn will now close. If you continue to experience problems, try restarting your computer." I have restarted the computer many times and keep getting the error. When I close the error message, it shuts down Outlook Express and goes to the previous screen. When I try to get into the Deleted messages box I get the same error message. What causes this, and how can it be fixed?

A. According to Microsoft, this problem can occur if the Folders.dbx file is missing, damaged or using the read-only attribute. Its suggested fix involves renaming the Folders.dbx file:

1. Click Start, point to Find, then click Files or Folders.

2. In the Named box, type folders.dbx

3. Right-click the Folders.dbx file, then Rename.

4. Type folders.old and click OK.

5. Start Outlook Express. This creates a new Folders.dbx file automatically.

Dance of the icons

Q. Perhaps you can help solve my dancing icons dilemma. Whenever the mouse moves, all the icons go along with it, regardless if its placement. I have tried a new mouse, restarting, etc.

A. If sounds as if your computer has been infected with the W32.Magistr.24876mm virus. You need to contact your antivirus software vendor to make sure you have the latest virus definition updates and for detailed instructions on the removal process. This particular virus arrives as an executable (.EXE) file. You must have run it from an e-mail attachment or from a newsgroup download. I can't overemphasize this point: Never run an .EXE file that you receive in e-mail or from a newsgroup download, whether you know the sender or not. Icons on the desktop that move when the mouse cursor passes over them arean indication that the system is infected with this virus. For more information, check avcenter/venc/data/ w32.magistr.24876mm.html.