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Restaurant apologizes with gift certificate

On Dec. 8, 2002, a friend and I dined at Cody's Original Roadhouse at 11270 Fourth St. N, St. Petersburg. Since it was happy hour, my friend and I ordered drinks from the bar, one alcoholic pina colada for my friend and one nonalcoholic pina colada for me. It was my understanding that my nonalcoholic drink would be free. When the drinks were delivered to our table, there were two alcoholic drinks and one nonalcoholic one. Because we had been waiting for such a long time, we accepted all the drinks. During the course of the meal, both of us had a fly land in our drinks. When we brought this matter to our server's attention, all he did was to remove the drinks from the table. He did not offer to replace them.

When the bill arrived, I was charged full price for the alcoholic drinks and the virgin drink as well. I waited for the server to return to our table to have an adjustment made to our bill, but he had disappeared. The hostess station was unstaffed, so I simply signed the charge slip and left.

On June 7, I wrote a letter requesting a refund of the $9 plus tax that I spent on those drinks. In response, Cody's manager called and offered a $10 gift certificate, which I accepted. I never received it, so I wrote again Sept. 6. I did not receive a response to this letter. Would you be able to assist me? Reta Copeland

Response: Sari Tino, manager of the Cody's Original Roadhouse you visited, said neither she nor Michael Wool, the general manager of Cody's, was at the Fourth Street N location the night you had problems with your drinks. However, Wool did receive your first letter of complaint, after which he called you and offered the $10 gift certificate. Apparently the employee he instructed to send it, who is no longer with the company, did not. Wool never received your second letter and didn't know the gift certificate had not been sent. Tino said she would call you with apologies for the oversight and send you a $25 gift certificate.

We would like to add that the only reason we intervened was because the restaurant had promised you a gift certificate that never arrived. Otherwise, you would have received a reply that given the amount of time that had elapsed between the December incident and your June letter to the restaurant, we were declining to become involved.

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Sources: SafetyAlerts at www.safety

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Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call your Action number, (727) 893-8171, or, outside of Pinellas, toll-free 1-800-333-7505, ext. 8171, to leave a recorded request.

Requests will be accepted only by mail or voice mail; calls cannot be returned. We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

We may require additional information or prefer to reply by mail; therefore, readers must provide a full mailing address, including ZIP code. Names of letter writers will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.

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