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New digital piano is striking a sour chord

Published Aug. 24, 2005

On July 30, I purchased a new digital piano for $1,400. But it is no fun. When it was delivered, I was unhappy with the piano's sound and some of its other features. I was told to take it or leave it.

Two days later, I told the store I wanted to return the piano for a refund. It was then I learned that refunds or returns were not accepted. I was told I could trade up for another piano twice the price of the first. This is unfair! I have no complaint about the price, but I feel the piano should be fun to play and, if it isn't, the store should send someone to adjust it or allow me to cancel the transaction.

_ Peter Sutton

It's unclear to us what could make a piano fun, or not fun, to play. Regardless, we're not able to help you because your sales receipt clearly states that all sales are final. You bought it, you own it.

The time to determine whether a piano is fun to play is in the store, before buying it. In fact, it wouldn't have hurt to check out pianos in several stores.

We can only hope that with diligent practice, the fun quotient of your piano will rise.


In the Dec. 2 column, we thanked Dorothy Ravener for letting us know that Omron Health Care had apologized for the delay in sending her rebate check. In fact, it not only sent her the long-awaited $35, she also received an additional check for $75. This was not yet the end:

"You are not going to believe this, but on Dec. 3, I received another check, for $40. . . . I called twice, leaving messages regarding this "error' on their part and to "keep those checks coming.' I received a call telling me that because of my honesty, I could keep the check. My total to date is $150."

Documentation needed

On Sept. 16, I attended a concert in Charleston with two friends. I arrived early, as soon as the box office opened, and bought three tickets for myself and two friends. Because we were coming from two different directions, I had the box office hold my friends' tickets for pick up. I did not find out until the next day that they were charged $50 when they picked up their tickets.

I called the box office but was told the show had closed. I then wrote to the production company, enclosing copies of our three tickets, but have heard nothing. No receipts were issued, as far as I can tell, but as my mom pointed out, the take for that night's sales should have been over by $50. I feel rotten that my friends had to pay $50, but I don't feel it's my fault.

We're unclear how your tickets could have been paid for twice. Once a ticket is sold for reserved seating, another cannot be issued for the same seat. Unfortunately, mistakes do happen, but without any documentation that you purchased them, such as a receipt or a credit card slip, there's nothing we can do. We're sorry we couldn't help.

Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, e-mail, or call your Action number, (727) 893-8171, or, outside of Pinellas, toll-free 1-800-333-7505, ext. 8171, to leave a recorded request.

We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

We may require additional information or prefer to reply by mail; therefore, readers must provide a full mailing address, including ZIP code. Names of letter writers will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.