Most anything except the first word of your ad can be abbreviated. Please keep in mind that readers may be confused by abbreviations. Additionally, remember that abbreviations may make it impossible for a reader to keyword search your ad online. Our advice is to use them sparingly or not at all.
I'm a contract advertiser with the Times. Can I place my ad online?
Any employment customer is welcome to utilize online ad placement. However, contract customers should be aware that any employment ads placed online will not counts towards contract fulfillment at this time.
You are welcome to cancel your ad to eliminate future calls by calling 1-877-321-7355. However, our special online advertising packages are billed the same rate whether it runs one day or the full term of the order.
These ads will appear in print on Thursday, Friday, Saturday and Sunday and online for 7 days at http://tampabay.com/marketplace under the appropriate classifications (ex. items for sale, outboard/marine engines, RV accessories).
When you submit your ad through our Web site you will have the opportunity to schedule the start date. Your ad will run for three days (within the span of Thursday, Friday, Saturday and Sunday) beginning on that date. It will appear seven days online.
Why do some categories offer free ads and others do not?
Most everyone has a few items collecting dust at home that they can offer for sale through our classifieds. These categories were chosen so most people can take advantage of the free offer, and at the same time maintain a healthy marketplace for our business advertisers.
Different packages vary in price and length or run. They are very reasonably priced with some packages publishing 30 days, keeping you from having to continually renew your ad. The costs will be calculated for you before you confirm your purchase. Also, you may call our Call Center to place a paid ad or get more information about our rates toll free at 1-877-321-7355
Your credit card will be charged the amount quoted at the time you click the BUY NOW button. The charge on your credit card statement will read "Tampa Bay Times." Please be aware that the Tampa Bay Times does not call advertisers to ask for their credit card number after the original ad placement. All billing applications are completed at the time of ad placement.
Why do I have to re-enter my credit card every time I place an order on my existing account?
Even though our site is secure (we use Secure Sockets Layer Software for all credit card processing), some customers are uncomfortable with us storing their credit card information. For convenience, we store all billing information except your credit card.
I've received an error message on the payment page. Did my order go through?
Make sure that you have selected the correct expiration date. Verify that the credit card number was entered correctly. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.
If you have an account, but have forgotten your password, click the "forgot password" link. You will be prompted for the e-mail address you gave when your account was created. Your password will be emailed to you as soon as you submit it.
If you no longer use the e-mail address you used to create your account, or if you experience any trouble retrieving your password, call 1-877-321-7355 during normal business hours. We can reset customers’ passwords, but do not have access to them.
How does enabling cookies on my browser help keep the site secure?
Our site is secure, cookies or not. The reason we use browser cookies is to establish and maintain your unique identity over the course of one session. The cookie we place in your browser contains only an arbitrary ID number, and it expires when you log out.
If you are being looped back to the same page on the order form, or the form is not updating when you make changes, your Web browser may be caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
For Common Issues
Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.
Unsure if your order went through? Sometimes an order will be successfully submitted even if you get an error message on the last step. Please click on View Account Manager to see a list of your orders. Please verify your ad is truly not saved before attempting to place the order again.
You’ll notice that your ad looks different on the STEP 3 - Create Your Ad then on STEP 4 - Customize & Preview Your Ad screens. This is because we format your ad to match our paper measurements on the Preview Your Ad screen so that you can see EXACTLY how your ad will appear in our paper.
Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the “STOP” button at the top of your browser and then clicking “Reload” or “Refresh” often solves the problem.
If none of these suggestions solves your problem, please call toll free 1-877-321-7355 or email us at firstname.lastname@example.org. Please include as much information in your message as possible, including:
What point in the ordering process is causing you trouble?
If you are receiving an error message, what does it say?