1. Florida Politics
  2. /
  3. The Buzz

SunPass: Florida to resume paying company that botched toll system

And motorists are once again getting charged for late fees and penalties.
A view of the I-275 northbound Sunpass lane at the Skyway Bridge photographed in 2015 from a reporter's car. [WILL VRAGOVIC | Times]
Published Jun. 10

Florida’s Department of Transportation will resume paying the company that botched the rollout of a new SunPass system last year, officials announced Monday.

Conduent State & Local Solutions will start getting paid by the state each month, like it was before the company took over processing transactions on the Florida’s SunPass tollways a year ago.

But some of those payments might be smaller than the company anticipated.

The state has fined the company the maximum 25 percent of its monthly payments for invoices the company has submitted since June of 2018. That adds up to about $8.3 million so far, transportation officials said Monday.

“We have imposed the maximum penalty allowable under the vendor contract," transportation department Secretary Kevin Thibault said in a statement Monday. “This is part of the Department’s ongoing commitment to hold Conduent accountable and ensure customers receive the level of service they deserve.”

PREVIOUS COVERAGE: How Florida’s SunPass debacle started in 2012

Florida spent $3.6 million for a company to drop its SunPass bid. Is this normal?

Senator wants greater oversight of FDOT settlements after SunPass deal

State officials said Conduent’s software was “completely overwhelmed” when it took over processing the state’s tolls last year, quickly creating a backlog of millions of transactions and leading to some motorists being overbilled for their tolls.

In the fallout, the department suspended late fees and penalties for motorists who didn’t pay their tolls on time.

But that policy ended this month, the department also announced Monday.

Motorists who don’t pay their bills on time for tolls that occur after June 1 could see a $2.50 administrative fee — or more — tacked on to their bill.

Paul Wai, the executive director for Florida’s Turnpike Enterprise, said in the statement that Conduent’s customer service center have seen call wait times drop from an average of more than 20 minutes per call to less than five minutes.

Conduent won the estimated $600 million tolling contract in 2014 in a highly contested bid process.

Even though Conduent’s competitors had better scores and were cheaper, state transportation officials deviated from their bidding policies and lowered their minimum requirements to award the contract to the New Jersey-based company.

Then, when one of the competitors protested, state officials made the highly unusual decision to pay the competitor $3.6 million to go away.


  1. This March 7, 2016, file photo shows the Trump National Doral clubhouse in Doral. WILFREDO LEE  |  AP
    A party spokeswoman confirmed to the Miami Herald Thursday that the annual event, to be held over several days in late January, will take place at Trump National Doral Miami, located near Miami...
  2. Ross Spano serving in the Florida Legislature in 2017. The Dover Republicans 2018 campaign for Congress is now under federal investigation. SCOTT KEELER  |  Times
    The House Ethics Committee revealed the Dover Republican is under federal investigation for possibly violating campaign finance law.
  3. Student activists with the March For Our Lives group, founded after the Feb. 2018 Parkland shooting, hold a banner that promotes their new "peace plan" to prevent gun violence, while demonstrating in the rotunda of the state capitol building in Tallahassee. Emily L. Mahoney | Times
    The 18-year-old student director of March for Our Lives Florida said school shootings are so common they are “not shocking” anymore.
  4. Gov. Ron DeSantis greets local officials at Dunedin High School on Oct. 7, 2019, part of a swing around the state to announce his plan to boost starting teacher pay in Florida to $47,500. He revealed a related teacher bonus plan on Nov. 14 in Vero Beach. MEGAN REEVES  |  Tampa Bay Times
    The new plan would replace the controversial Best and Brightest model that DeSantis had called confusing.
  5. Florida Senator Darryl Rouson on the floor of the Florida Senate. [SCOTT KEELER   |   Times]
    His office said he had been considering filing the bill, but a Times/Herald investigation published Wednesday prompted them to move more quickly.
  6. Sen. Rick Scott, R-Fla., questions FBI Director Christopher Wray during a Senate Homeland Security Committee hearing on Capitol Hill in Washington, Tuesday, Nov. 5, 2019. Also pictured is Sen. Rick Scott, R-Fla., left. (AP Photo/Andrew Harnik) ANDREW HARNIK  |  AP
    Scott is co-sponsoring a bill to overturn a 1950s Supreme Court ruling.
  7. Tiffany Carr — shown during a 2004 visit to a Hollywood nail salon, where she spoke on domestic violence — was paid $761,560 annual salary as head of the Florida Coalition Against Domestic Violence. MIAMI HERALD  |  [Bob Eighmie Miami Herald file photo]
    Former state Sen. Denise Grimsley, a friend of Carr’s, is stepping in as interim president and CEO of the Florida Coalition Against Domestic Violence.
  8. In this 2017 photo, then-Gov. Rick Scott, left, speaks with then-Florida Speaker of the House Richard Corcoran in Tampa. The two were instrumental in refusing to expand Medicaid in Florida. [CHRIS URSO   |   Times]
    According to a report by the Center on Budget and Policy Priorities, Florida likely suffered the second-highest total of deaths in that time period — 2,776 — attributed to not expanding Medicaid,...
  9. Democratic presidential candidate South Bend, Ind. Mayor Pete Buttigieg delivers a Veterans Day address at a campaign event, Monday, Nov. 11, 2019, in Rochester, N.H. (AP Photo/Elise Amendola) ELISE AMENDOLA  |  AP
    State rep. Ben Diamond: Mayor Pete is ‘the type of leader that can really bring our country together’
  10. Former Florida attorney general Pam Bondi, U.S. Rep. Matt Gaetz and U.S. Rep. Val Demings have prominent roles in the impeachment of President Donald Trump. [AP Photos]
    Pam Bondi, Matt Gaetz, Val Demings and more will factor prominently in the coming weeks. Here’s how.