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No horsing around allowed in an Arizona Starbucks drive-thru

ABC 15 reporter with Scout after Aspen Cline was refused service going through a Starbucks Drive Thru window on horseback.[ABC 15 Arizona]
Published Mar. 5, 2018

ARIZONA — An Arizona girl was rejected from a Starbucks drive-through when she tried to order on horseback instead of in a car.

According to ABC 15 Arizona, Aspen Cline is upset that Starbucks wouldn't play along with her birthday wish. Cline said she had seen online videos of other people ordering at drive-throughs on horseback. However, when Aspen showed up to the window on her horse, Scout, the barista refused to take her order.

"We weren't given a reason. Just, 'we can't take your order,' " the teen told ABC 15. "My friend and I were going to get Frappuccinos for us and a cup of whipped cream for the horses."

According to ABC 15, a Starbucks spokesman said that officially, their drive-through is for cars only. He said that policy is for animal, rider and employee safety.

RELATED: DUI arrest: Tampa man mistakes bank drive-through for Taco Bell

Aspen's mom, Tandy Cline, said she was disappointed with Starbucks after they turned her daughter down.

"We support Starbucks because they're very accepting," Tandy told ABC 15. "So we were kind of disappointed we got thrown to the side from such a great company."

Tandy Cline said they would be reaching out to the company to try and organize a better birthday experience for Aspen.


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