1. News
  2. /
  3. Business

Roughly 1,000 Frontier customers without phone, internet because of outage

The outage was caused by a contractor who drilled through a Frontier Communications fiber-optic line.
Frontier Communications Corp. customers in North Tampa are experiencing an internet and phone service outage because of severed fiber-optic and copper lines. The outage is ongoing. Pictured is Frontier's Tampa office in 2016. | [ MONICA HERNDON | Times, 2016]
Published Aug. 22
Updated Aug. 22

TAMPA — About 1,000 Frontier Communications customers are without phone, internet and video service in Tampa after a contractor accidentally severed a length of the internet provider’s fiber-optic and copper lines, Frontier said.

The outage began Wednesday evening when a construction contractor working for a commercial retailer drilled into the lines on North Dale Mabry Highway between Zambito Road and Hoedt Road. The outage affects Frontier customers in the immediate area.

Inclement weather Wednesday evening delayed getting the lines repaired and reconnected, but Frontier expects to finish repairs by Thursday night or Friday morning.

“We thank our customers and the communities we serve for their patience as our crews work diligently to repair damages and restore services,” Bob Elek, Frontier spokesman, said in a statement.

According to Elek, customers affected by the outage will begin to come back online throughout the day.

Because the outage lasted at least 24 hours, customers can contact Frontier for a credit for that time, which will amount to one day’s charges for the service, Elek said. Affected customers can call (800) 239-4430.


  1. The main exhibit center at the Museum of Science & Industry in Tampa once stirred the imagination with dinosaurs and stars. Now, it's empty, but on the verge of rebirth as a movie studio.
    The County Commission has set aside $2 million for the project as the Film Commission studies the demand for it.
  2. Snack-focused delivery app GoPuff launched in Tampa in February. It serves the area surrounding the University of South Florida. GoPuff
    Flamin’ Hot Cheetos or Funyuns? GoPuff says it has the data for which snack Floridians love the most.
  3. "House Hunters," shot at a home in the Bayshore Beautiful area.  (Times | 2007) Tampa Tribune
    Whang, 57, was also a comedian and actress.
  4. The city is accepting applications for its Commercial Revitalization Program. The city has allocated $175,000 for the program this year.
  5. The Walmart supercenter at 990 Missouri Ave. faced fines in December for these storage containers in the parking lot. City officials are debating whether to make a short-term arrangement with the city two’s Largo stores this year so they can store their holiday inventory. City of Largo
    In the end, city commissioners say yes, with some reservations.
  6. More construction is on the way to St. Pete-Clearwater International Airport, thanks to $19.75 million in Federal Aviation Administration grants to rehabilitate the airport’s runway. (Times file photo)
    The work is expected to be complete by spring 2021.
  7. Job applicants seek information about temporary positions available with the 2020 Census, during a job fair in Miami on Wednesday designed for people fifty years or older. LYNNE SLADKY  |  AP
    The state added 22,500 jobs in August.
  8. Homeowner Cheryl Murdoch, 59, explains the workings of the Philips Smart Mirror in her bathroom. Murdoch and her husband live in the Epperson neighborhood in Wesley Chapel, home of the Crystal Lagoon, where some residents are piloting new health technologies inside their homes. SCOTT KEELER  |   Times
    In Pasco’s Crystal Lagoon community, AdventHealth and Metro Development Group are testing in-home technology aimed at keeping people away from the hospital.
  9. A company called Flock Safety is selling automatic license plate readers to neighborhood associations to cut down on crime, and Tampa neighborhood Paddock Oaks is one of their customers. Pictured is a Flock camera on Paddock Oaks Dr. | [Luis Santana | Times] LUIS SANTANA  |  Times
    Atlanta-based Flock Safety has provided 14 area communities with high-speed, high-definition cameras for surveillance.
  10. An American Airlines Boeing 737 Max 8 aircraft approaches Miami International Airport for landing in March. Bloomberg
    The 60-year-old veteran airline employee told investigators he was upset that union contract negotiations had stalled.