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A California-based customer service company that in December said it was closing its call center east of Tampa and eliminating hundreds of jobs now says it plans to hire thousands of people, including Floridians, to work from home.
The program is a direct response to the coronavirus pandemic, Alorica said in a news release.
“We know there are tons of hard-working people who are normally employed at this time, but are temporarily out of work due to local and state mandates regarding the coronavirus," Alorica vice president of talent acquisition Teri Morse said in a statement. "We’re looking to hire customer-centric and service-minded people who are passionate about being part of something bigger and who are looking for a great company to build a career or work until you can get back to your other job.”
In December, Alorica filed a notice with the state of Florida that it would close its call center on U.S. 301 near Adamo Drive and lay off 482 employees in seven waves starting in February and continuing through late March. Customer service representatives filled more than 80 percent of the jobs being eliminated, with managers and office staff in the rest. Last summer, Alorica announced plans to close a call center in the Broward County town of Sunrise and lay off 216 workers.
Alorica provides outsourced sales and customer support services and back-office operations for companies in health care, communications, media and entertainment, financial services, retail, transportation, energy and travel and hospitality. It has 100,000 employees worldwide.
Applicants must have at least a high school diploma or GED, be familiar with Microsoft Windows, Word and Excel, and have their own high-speed internet access, plus PC-compatible computers (no Macs) that are no older than three years old and meet minimum specifications for their browsers, monitors, processor speeds, memory and operating systems.
The company says it offers flexible schedules, paid training, medical and dental insurance, paid time off, paid holidays, sick time, 401(k) benefits and employee discounts. To learn more, check Alorica.com/careers/work-at-home.
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