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Frontier customers around Tampa Bay complain of internet outage

Customers said they had internet issues and trouble reaching customer service.
Frontier Communications customers around Tampa said their internet wasn’t working and they were unable to reach Frontier Communications' customer service line Monday. Pictured is a flag outside the Frontier Tampa office in 2017. [Times file]
Frontier Communications customers around Tampa said their internet wasn’t working and they were unable to reach Frontier Communications' customer service line Monday. Pictured is a flag outside the Frontier Tampa office in 2017. [Times file]
Published Jul. 6, 2020|Updated Jul. 6, 2020

Frontier Communications customers around Hillsborough County complained of internet outages Monday spanning from Lutz to Apollo Beach.

In more than 100 tweets to the internet and cable provider, customers said their internet wasn’t working and they were unable to reach Frontier’s customer service line.

“A small number of customers in the Tampa area reported intermittent service earlier, but our system is operating normally,” said Bob Elek, Frontier spokesman. He could not provide an estimate of the number of customers impacted by the outage.

Frontier’s local customer base stretches into the six-figures, he said.

Customers first began tweeting about the outages around 11:30 a.m., asking if Frontier is “having issues in the Tampa Bay area?”

Many were frustrated that they were unable to reach a customer service representative. One user said they were unable to get the company’s app or website to load, and had trouble reaching the customer service number. Another said they were hung up on several times when they reached out about the outage, while others were put on hold for more than an hour.

The outages were particularly problematic for those working from home. A Twitter user said he was unable to teach his class because of the outage, while others said the outage was costing them work hours.

“Please fix the internet in Tampa, we are all working from home now,” one said.

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