Duke Energy Florida will resume shutoffs for unpaid bills beginning in September.
The utility has stopped shutting off customers’ power in March for any bills they struggled to pay because of the pandemic. Duke Energy announced this week that its normal billing will resume in mid-August.
“Our customers remain our top priority,” said Catherine Stempien, the utility’s Florida president. “Many of them are facing unprecedented adversity during this pandemic. We want to be thoughtful and provide extended payment options to avoid power interruptions during the pandemic.”
The utility urged customers who may have difficulty making their next payment to contact Duke Energy about repayment options. If customers do not contact the utility, any unpaid balance from the grace period will be due. Customers will be notified beginning in August about any past-due balances.
For customers who need billing assistance, Duke Energy offered an online tool here to request extensions on billing or to work out a payment plan. It also directed customers to the Energy Neighbor Fund to look for community assistance in paying their utility bill.
Tampa Electric Co., which also serves Tampa Bay, previously said it will resume shutoffs for nonpayment in August.
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