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Slack coming back after connection problems hobbled businesses

Problems connecting to the ubiquitous platform started around 10 a.m.
Slack suffered a global outage Monday during the first day back to work for most people after the New Year’s holiday. Users reported service was down in the U.S., Asia, Latin America Europe, and India.
Slack suffered a global outage Monday during the first day back to work for most people after the New Year’s holiday. Users reported service was down in the U.S., Asia, Latin America Europe, and India. [ KIICHIRO SATO | AP ]
Published Jan. 4
Updated Jan. 4

SAN FRANCISCO — Slack, the messaging service used by millions of people for work and school, suffered a global outage on Monday, the first day back for most people returning from the New Year’s holiday.

It’s the latest tech glitch to show how disruptive technical difficulties can be when millions of people are depending on just a few services to work and go to school from home during the pandemic.

The company stopped releasing its daily user count after topping 12 million last year.

“Our team is currently investigating and we’re sorry for any troubles this may be causing,” Slack said in a prepared statement.

The outage began around 10 a.m. Eastern time and disrupted service in the U.S., Germany, India, the U.K., Japan and elsewhere. At 1 p.m., Slack posted the latest in a series of messages at its status page: “Some customers may be able to connect, but may also experience degraded performance. We’re continuing to work to resolve the issue.”

Internet service outages are not uncommon, are usually resolved relatively swiftly and are only rarely the result of hacking or other intentional mischief. Google went down briefly in December, with people in several countries briefly unable to access their Gmail accounts, watch YouTube videos or get to their online documents during an outage Monday. In August, Zoom went down briefly jus as many students were beginning the school year at home. And in September, Microsoft services had an outage that lasted for five hours.

The outage comes as Slack is in the process of being acquired by Salesforce.com for $27.7 billion. The deal is aimed at giving the two companies a better shot at competing against longtime industry powerhouse Microsoft.