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Verizon says service issues resolved in Tampa Bay after ‘disruption’

Customers across the region on Tuesday were reporting that they had no reception except for SOS call capabilities.
 
Verizon customers in the Tampa Bay area were reporting cell service issues on Tuesday morning. The company later said the issues were resolved.
Verizon customers in the Tampa Bay area were reporting cell service issues on Tuesday morning. The company later said the issues were resolved.
Published Jan. 9|Updated Jan. 9

Verizon said Tuesday morning that service had been restored to customers in the Tampa Bay area after a “network disruption.”

“Earlier this morning a network issue impacted service for some customers in the Tampa area,” a spokesperson told the Tampa Bay Times in an email sent about 10:45 a.m. “Our engineers have since resolved the issue and all services have been restored.”

Customers on Verizon’s support page on X, formerly Twitter, and on downdetector.com reported that their phones were showing no reception and were only able to make SOS calls.

“The entire Tampa Bay area is receiving SOS notices on our phone,” one customer said in a post on Verizon’s X page. “We are getting ready for severe weather and need to be notified by the schools. Any timeframe on the correction?”

Related: Live updates: Storms coming to Tampa Bay Tuesday

Other customers reported issues in places including Port Richey, Carrollwood, Largo, Tampa and Bradenton.

Shortly before 10 a.m., a Verizon representative responded on X saying they were “working on this known issue in the Tampa area regarding our services.” The representative recommended connecting to a wi-fi source to make calls.

In another post about 10:20 a.m., another Verizon rep said the company detected a “network disruption” in the Tampa area at 8:55 a.m. Eastern time that was affecting data, voice and text services for some customers.

This is breaking news story and will be updated.