Many small businesses are feeling neglected across a broad set of measures by their banks, a recent J.D. Power national survey of small business banking satisfaction found. "Small business banking is one of only two financial services industries measured by J.D. Power to show year-over-year declines in customer satisfaction in 2017," said Bob Neuhaus, J.D. Power financial services consultant. "The performance gaps we're seeing are pervasive, affecting virtually every customer touch point with the bank."
In a regional portion of the survey focused on the South, TD Bank ranked highest in small business banking satisfaction with a score of 819 out of a possible 1,000. It was followed by Capital One (817) and Chase (815). BBVA Compass (790) and last-place Bank of America (786) of 11 banks were ranked the lowest.