Advertisement
  1. Business

In a first, Publix toppled from No. 1 spot in grocery satisfaction

[Times files]
[Times files]
Published Feb. 19, 2015

Publix Super Markets, the Florida juggernaut of the grocery industry, was toppled from its No. 1 national industry ranking for the first time by two supermarket chains, says a report released Wednesday by the American Customer Satisfaction Index, or ACSI.

Trader Joe's, which just opened its first store in St. Petersburg, tied with an upstate New York-based grocery chain called Wegmans at No. 1. Wegmans, which operates from Massachusetts to Virginia, has been on a tear recently, beating out such exalted brands as Apple, Costco and Amazon to take the top spot in a recent Harris Poll measuring corporate reputations.

"While customer satisfaction with Publix is still very strong, this is the first year that the chain is not on top among supermarkets," the ACSI report said, noting Publix was tied in customer satisfaction with a Texas supermarket chain called H-E-B.

Should Floridians care? Lakeland-based Publix is still ranked highly and continues to hold a strong grasp on the No. 1 market share among grocery stores in this state. Wal-Mart, No. 2 in Florida market share, ranked dead last in the ACSI survey. Still, it has been a long time since any other grocer has managed to pierce Publix's top standing.

Among other surprises in the ACSI results, Lowe's clearly outpaced rival Home Depot in customer satisfaction.

Overall, the ACSI survey found customer satisfaction with retail is down for the first time in four years, a trend reinforced by weak sales by many retailers over the holiday season. "Unless consumer spending picks up dramatically, we won't see much — if any — increase in the pace of economic recovery," said ACSI chairman Claes Fornell.

Contact Robert Trigaux at rtrigaux@tampabay.com.

ALSO IN THIS SECTION

  1. Tampa Premium Outlets, 2300 Grand Cypress Drive. The area’s newest outlet is touting the shop tax free weekend and extra savings on top of already reduced prices.
    Deputies are searching for a suspect. There is no public safety threat.
  2. Mike Bishop joins Pasco EDC staff. [Pasco EDC]
    News and notes on Pasco businesses
  3. Hernando County community news [Tara McCarty]
    News and notes on Hernando businesses
  4. A beer is pictured in the outdoor games area of Park & Rec on Wednesday, May 22, 2019 in St. Petersburg. [LUIS SANTANA  |  Tampa Bay Times]
    The Towers of Channelside condo association has filed a lawsuit against the bar, as residents complain about noise.
  5. Yacht StarShip, a dining and water taxi company, has added the Lost Pearl pirate ship to its fleet just in time for Gasparilla. [Yacht StarShip]
    After years entertaining tourists in Virginia Beach, the Lost Pearl is settling into its new Tampa Bay home.
  6. Bank OZK CEO and chairman George Gleason, left, and managing director Greg Newman are photographed at the OZK Wynwood branch in Miami on November 13, 2019. [CARL JUSTE | Miami Herald] [Carlt Juste | Miami Herald]
    In fact, Bank OZK has emerged as a powerhouse in commercial lending generally.
  7. Flooding from an October king tide in Miami Shores fills streets, sidewalks and driveways at its peak. [Miami Herald]
    And it could lose up to 35 percent of its value by 2050, according to a new report.
  8. Delta Air Lines said Friday it will launch five new round-trip routes a day between Tampa and Miami starting May 4. (AP Photo/Mark Lennihan, File) [MARK LENNIHAN  |  AP]
    Delta says the daily nonstop Miami service will create new connections for Tampa travelers to fly to Latin America and other international destinations.
  9. The Undercroft — the new home to a branch office of TheIncLab, an artificial intelligence firm — provides work space for several cybersecurity companies in one of Ybor City’s most historic structures, the El Pasaje building on E Ninth Avenue. RICHARD DANIELSON | Times [Richard Danielson]
    The Washington, D.C.-area company expects hiring 15 developers and engineers in the next twelve months and partnering with bay area universities to augment its staff with student interns.
  10. FILE - In this Dec. 17, 2019, file photo Amazon packages move along a conveyor prior to Amazon robots transporting packages from workers to chutes that are organized by zip code, at an Amazon warehouse facility in Goodyear, Ariz. Cashless shopping is convenient, but it can be a budget-buster. This year, make it more difficult to spend money online. This could help cut out some of your impulse purchases. (AP Photo/Ross D. Franklin, File) [ROSS D. FRANKLIN  |  AP]
    Here are some tips to avoid wasting money when you shop.
Advertisement
Advertisement
Advertisement