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Floridians: Use this website to file unemployment claims

The new site is mobile-friendly, allowing people to apply on their phone or tablet. Early reviews show that it isn’t as glitchy as the old website.
Florida launched a new website Wednesday to serve as an alternative to its broken unemployment website, CONNECT.
Florida launched a new website Wednesday to serve as an alternative to its broken unemployment website, CONNECT. [ Florida Department of Economic Opportunity. ]
Published Apr. 8, 2020|Updated Mar. 9, 2021

TALLAHASSEE — Any Floridian who hasn’t been able to successfully apply for unemployment benefits yet should now use this new website to sign up:

The Florida Department of Economic Opportunity, which operates the state’s broken unemployment system, announced the new website on Wednesday night.

Unlike the old site, the new site is mobile-friendly, allowing people to apply on their phone or tablet. While early reviews show that applicants have not been met with the error messages and other glitches plaguing the old site, the new site went down within a few hours of its launch.

Related: Florida is spending up to $100 million to back up its failed unemployment website

The new site is essentially a mobile-friendly electronic form and not a substitute for the old site. State workers are taking the electronic forms and entering them into the old site. Applicants will still have to use the old site to modify their application, however.

The old site has been so crippled by the crush of people thrown out of work because of the coronavirus that the department this week had to revert to paper applications. Anyone who has mailed a paper application and not received a confirmation that the state has received it can still apply on the new site, state officials said. Anyone who used the old site to apply should not apply again.

The state on Wednesday also rolled out a mobile-friendly version of its coronavirus financial aid page, which has links to frequently asked questions and the paper applications for individuals and businesses. The new mobile-friendly site is

Before applying for unemployment, state officials recommend you first gather the following information so you’re not searching for it in the middle of the process:

  • Social Security number
  • Driver’s License or State ID number
  • Employment information for the last 18 months for each employer:
  • Employer ID - FEIN number (this is found on your W2 or 1099 tax form), if available
  • Employer name (as it appears on a pay stub), address, and phone number
  • First and last day of work
  • Gross earnings (before taxes are taken out) covering the last 18 months
  • Reason for separation

Anyone who falls under one of the following categories should also have this information on hand before applying:

  • Not a U.S. Citizen: Alien Registration Number or other work authorization form
  • Military employee: Copy of your DD-214 Member 4; If you do not have the Member 4, then a copy of your Member 2-7 may be used.
  • Federal employee: SF-8 or SF-50
  • Union member: Union name, hall number, and phone number
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For additional questions about filing unemployment, visit our own FAQ page, which we’re updating regularly with the latest information.

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