Solutions: Printing error sounds like a Java script problem

Published June 7, 2013

Every time I try to print from a Web page, I get this error message: "Error in script on page. Class doesn't support animation line 2072." I can copy, paste, then print though. What's going on?

I've never seen or read about this particular error. My first guess would be that it's a Java script error. Try going to and download the latest version of Java. This doesn't apply if you have Windows 8.

Is there some way for a person to erase all sensitive info from a computer prior to donating it to a school or is that a job for a professional?

My first suggestion would be to ask the school if they really want your old PC. If they do, go to and download and follow the instructions on how to securely erase your data. This is the site recommended by Microsoft. If it turns out that you don't need to donate the PC and you want to just recycle it, it is strongly recommended that you first remove the hard drive and physically destroy it (use your tool of choice) or store it somewhere safe.

I am having trouble capturing items of text to save or copy as well as other problems when clicking on a down menu or trying to switch windows. I have to grab the text or items several times before the area stays highlighted so I can capture it. The same problem is happening when I click on a down menu or try to move back and forth from one open window to another.

I was thinking that I might have a virus but I ran my security program and nothing shows up. Can you help me? It drives me crazy.

It doesn't sound to me like the problems you describe are symptomatic of a virus. Make sure your mouse's laser is clean and has fresh batteries. Some other things you can do to make the mouse easier to use: In Control Panel go to Control Panel\Ease of Access then click Change how your mouse works. Under "Make it easier to manage Windows" select the "Activate a window by hovering over it with the mouse" option. From the bottom of that same screen, click the Mouse settings link. On the Buttons tab, select the "Turn on ClickLock" option. This will allow you to select text without having to hold down the mouse button. You can read more about this setting and its use at

I have Windows XP Professional 2003. When I try to open a .jpg file from an email, I get the following message: "ComponentLauncher.exe unable to locate component. This application has failed to start because ThumbnailCache.dll was not found. Reinstalling the application may fix the problem." I may have inadvertently deleted the thumbnail cache file when I was cleaning out my cache files. What is the best way to get the application working?

It's wise to stay away from those "replace/fix missing DLL" sites. ComponentLauncher is part of the Adobe Photoshop Album Starter Edition software. If you have the source CD/file, try reinstalling. You may also consider changing the default program that opens .jpg files. Right-click any .jpg file and choose "Open with," then "choose program." Navigate to and select an alternate program such as MSPaint or Internet Explorer or another of your choice.

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