Solutions: Uninstalling program will eliminate error message

Published Oct. 29, 2012

When I boot up my desktop PC I receive this error message, "IM32FAX.DIL NOT FOUND." Can I correct this?

From what I could find, it appears to be related to a product named FaxMan from Data Techniques Inc. Go to Control Panel, Add/remove programs and uninstall it.

My computer has Windows 7, and I use Mozilla Firefox. Whenever I log on to Yahoo, another small window appears saying "xxzzhwy397 would like to add you to his or her Online Contacts list." I have tried deleting by clicking on "Decline," and deleting by clicking X, and another small window pops up asking "Discard Unread Chat Messages? You have unread Chat messages. Do you want to close the window anyway or Cancel?" It is annoying. What do I do so it will never come again?

Log into your Yahoo email account and click Options, Messenger Options. Click the Privacy tab and click the option for "Block all users not in my Contact List," then click OK. You should not receive any more unwanted messenger pop-ups from strangers.

I have a Dell Dimension 2300 series desktop using Windows XP SP3. I have created six folders with titles like "cartoons" and "family pics." From time to time, I remove their contents to a flash drive so the folders are empty. However, when I place the mouse arrow on any one of these folders on the desktop, it shows up a content value of, let's say, 100 kilobytes. If I right-click on the folder and check properties, it opens under general and confirms the size as 100 kb. If I take a new item with a known size of, say, 10 kb and put it in that folder, the size of the folder increases to 110 kb and when I open the folder, there is just that one new 10 kb item. If I then delete the item, the folder then shows as a little smaller (104 kb). Why do these folders show a size value when they are empty?

Good question. To solve this apparent mystery, you'll need to both turn off the option to "Hide protected operating system files" and turn on the option to "Show hidden Files, Folders and Drives." You do this from within the File Explorer menu, Tools, Folder Options, then click the View tab. You'll see the settings you need to change listed below. Once this is done, you will now see what is taking up all the space — hidden .db files that represent the thumbnail views from current and past pictures. There will also be a small file named desktop.ini, which is used to tell File Explorer the current custom view for items in that folder.

You can safely delete any of these files. They will just get rebuilt next time in accordance with the folders' current content. Deleting "thumbs" files systemwide is also an option in the general Disk Cleanup tool (click Start and type Disk Cleanup, right-click your C drive, choose properties, General tab, Disk Cleanup button). Remember to reset those viewing options when you're done, especially the "Hide protected operating system files" option.

Send questions to or Personal Tech, P.O. Box 1121, St. Petersburg, FL 33731. Questions are answered only in this column.