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Subscription & Commenting Information

  • What are my Tampa Bay Times subscription options?
  • There are two subscription options available for Tampa Bay Times subscribers:
    1. Total Access: Print + Unlimited Digital Access includes home delivery of the print product plus access to all our on-line content - anytime, anywhere. We reserve the right to substitute the delivery and format of your print subscription with only the e-Newspaper, a digital replica of a print edition, at any time.
      • Home Delivery of the Tampa Bay Times
      • Sunday & Wednesday (2-days) or Sunday Only
      • Exclusive coupons and inserts
      • Plus Unlimited Digital Access to:
        • tampabay.com
        • e-Newspaper – Tampa Bay Times digital replica
        • Day Starter email - daily top headlines and stories
        • Times mobile app for breaking news and weather alerts
    2. Unlimited Digital Access: An on-line subscription to the Tampa Bay Times which provides you with unlimited access to all the content on tampabay.com, the Tampa Bay Times' e-Newspaper, the Day Starter daily top headlines email and associated mobile apps for breaking news and weather alerts.
      The e-Newspaper is an exact digital replica of the printed paper plus exclusive content available only in the e-Newspaper product. It's not a website but a digital reproduction of the daily Tampa Bay Times, including every article, photograph and printed advertisements in all editions. The e-Newspaper allows you to search newspapers within 1 year of the current edition by topic, person, event or keyword in seconds. You can also use a daily notification feature to email you when articles with certain keywords appear in that day's paper. You can print and email articles and pictures. It can be read on your computer and mobile devices but it is not supported on all devices.
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    4. What is the Day Starter email?
    5. The Day Starter email delivers today's top headlines from the Tampa Bay Times to your inbox every morning around 8:00 a.m. As a subscriber, you will begin to automatically receive the Day Starter email once your subscription starts. If you are not a subscriber and would like to receive the Day Starter or would like to sign up for one of our other emails, go to NEWSLETTERS in the footer on tampabay.com. To unsubscribe to any Times newsletter, simply click the unsubscribe link at the bottom of the email. Stopping an e-newsletter will not affect any other benefits that come with your subscription.
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    7. How do I get a Print or Unlimited Digital Access subscription?
    8. It's simple: Go to https://subscribe.tampabay.com/, and choose your subscription. You will be asked to enter your zip code to get details about subscriptions available in your area.
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    10. If I am already a newspaper subscriber, do I automatically receive unlimited digital access?
    11. Yes. Unlimited digital access to tampabay.com and the Tampa Bay Times' e-Newspaper is included for all Tampa Bay Times home delivery print subscribers regardless of your delivery frequency. If you have the newspaper delivered but do not have your digital access account created, go to our customer service website myaccount.tampabay.com, call 1.800.888.7012 or email help@tampabay.com.
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    13. How do I access the e-Newspaper included in my subscription?
    14. You can find the Tampa Bay Times' e-Newspaper here or search for "Tampa Bay Times" in the Google or Apple store to download the app. The app is free to download, but the e-Newspaper requires a subscription to read. You can purchase a subscription at https://subscribe.tampabay.com.
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    16. What time is the e-Newspaper usually available?
    17. In most cases, the e-Newspaper will be available by 5:30 a.m. on your browser and apps.
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    19. I have a subscription to the e-Newspaper on-line edition. How do I add unlimited access to tampabay.com?
    20. All existing e-Newspaper subscriptions include unlimited digital access to tampabay.com, mobile apps and the e-Newspaper. Use the same login to access tampabay.com.
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    22. How do I login to tampabay.com and the e-Newspaper after I purchase a subscription?
    23. If you purchased your subscription online or have already registered your account on Subscriber Services, you will use the same email address and password set at registration to log in to tampabay.com and the e-Newspaper. You don't have to do anything else.
      If you purchased through other sales channels go to myaccount.tampabay.com and ACTIVATE your account. You can also download our apps on your mobile devices. Please use the app store associated with your device.
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    25. How do I access the apps included with my subscription? Can I get access from my smartphone or tablet?
    26. The Tampa Bay Times app may be downloaded from the Apple or Google Play stores. The apps are free to download, and full access is provided with your subscription. Separately, the Tampa Bay Times is available through your device's browser at tampabay.com.
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    28. If I have a computer at home and a computer at my office, do I need to purchase two Unlimited Digital Access subscriptions?
    29. No. You can login using your account username (your email address) and password from wherever you access the Internet. If you subscribed on one computer and would like to sign in at a different computer (e.g. home and work computers), go to tampabay.com and click Login at the top right of the page. Once you login for “UNLIMITED ACCESS,” you're set for future use of the site on that device.
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    31. How are Unlimited Digital Access subscriptions billed?
    32. Subscriptions are billed monthly by credit or debit cards. Subscriptions will be renewed automatically, and you will be charged in advance of each monthly renewal cycle unless you cancel.
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    34. What is the cancellation and refund policy?
    35. Cancellations: You may cancel or modify your subscription at any time by contacting our Customer Relations team at help@tampabay.com or 1.800.888.7012. If you selected the Monthly Auto-Renewal payment option, in order to avoid being billed for the next billing period’s subscription fee, you must cancel your subscription before it renews for the next billing period. Your cancellation will become effective at the end of your then-current billing period, and you will retain access to your subscription during that time.
      Refunds: If you terminate your subscription and you have a credit balance of more than $10.00 with us, a refund will either be credited to the credit or debit card on file if the card account is open, or a check will be mailed to the postal address we have on record within approximately sixty (60) days following termination. Refunds will not be issued for balances under $10.00. Monthly subscriptions are non-refundable.
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    37. What is an activation fee?
    38. This is a one-time fee charged in addition to the price for new subscriptions only. Activation fees are not included in the subscription rate or in determination of renewal rates.
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    40. What time is the paper usually delivered?
    41. In most areas, the paper will be delivered by 8:00 a.m. on Sundays and Wednesdays our two print home delivery days.
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    43. How do I access my subscription account information?
    44. Go to myaccount.tampabay.com and log in. If you have not registered, then click ACTIVATE button to get started.
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    46. How do I register for commenting on tampabay.com?
    47. We use Facebook or Google for our commenting authentication. If you would like to comment on articles, please log in at the end of the article.
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    49. Can I comment or read the comments without paying for an unlimited digital access subscription?
    50. You may, until you reach your maximum page views for the month. After that, you'll need a digital subscription.
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    52. I don't see my email provider listed on the registration page to sign up for commenting. Why do I have to use a social media account to comment?
    53. You can use a Facebook or Google account to register for commenting. We require registration, so we can improve our ability to moderate the commenting threads. Our commenting guidelines are available at https://www.tampabay.com/newsroom/2019/09/03/our-community-guidelines/.
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    55. What if I don't want to subscribe? Can I still read tampabay.com?
    56. There are many areas of tampabay.com that are free to non-subscribers. New and infrequent visitors may sample content for a short period of time before a subscription is required to continue reading.
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    58. How many articles can I read for free?
    59. The amount of content you can read for free will vary based on how often you visit tampabay.com, what you read and other factors. Our goal is to provide potential subscribers with enough content to know they're buying a valuable subscription.
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    61. Can everyone in my household use the same digital account?
    62. As a Tampa Bay Times subscriber, you can add one additional user in your household to your Unlimited Digital Access account. To add family members, go to our customer service website at myaccount.tampabay.com or email our Customer Relations team at help@tampabay.com. Note that a family member you include may be added as a Guest. An Owner has full access to the account including payment and account information. A Guest will have access to tampabay.com, the e-Newspaper and My Profile but not payment and account information.
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    64. If I click a tampabay.com link shared on Facebook or Twitter, does it count against my free page views?
    65. Yes, if you click on a tampabay.com link that we or our readers share on Facebook or Twitter, it will count as one of your complimentary page views. Follow us! On Facebook: www.facebook.com/tampabaycom. On Twitter: www.twitter.com/tb_times.
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    67. What happens if I use only a few of my "complimentary" pages when the month runs out
    68. Your unused complimentary page views do not carry-over from one month to the next. You will start fresh with no page views when the next month begins.
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    70. How do the different features to access and read the e-Newspaper work?
    71. The Help icon in the version you're reading provides information on editions, features and navigation for that device. On some mobile devices, Help is located under the [ • • • ] icon. E-reader instructions are available on the browser on your computer or mobile device at tampabaytimes-fl.newsmemory.com.
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Account Management Guidelines

  • What subscriber services are available at myaccount.tampabay.com site?
  • You can manage the following services online at myaccount.tampabay.com:
    • New Subscription - Start a new subscription
    • Account History - Review recent activity on your account
    • Change Bill Delivery - Change your bill delivery option to e-bill (electronic invoice delivery)
    • View Your Renewals - View your actual invoice
    • Make Payment - Make one-time or continuous credit card payments or change to auto pay
    • EZPay Automatic Renewal Info - Update your automatic payment information
    • Delivery Feedback - Report a service issue
    • Vacation Holds - Place a vacation hold on your newspaper with a return date
    • Donation or Tip - Donate to Newspaper in Education or tip your independent delivery contractor
    • My Profile - Make changes to your telephone number, email or password
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  • How do I access my subscription account information?
  • To access your subscription account information go to myaccount.tampabay.com.
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  • What happens if my login doesn't work or I forgot my password?
  • If you forget your subscription account password: Go to myaccount.tampabay.com, Click Login and reset your password. Remember that your user name is your email address.
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  • How do I view and pay my bill on the subscriber services site?
  • To view and pay your bill, follow these steps: Login to myaccount.tampabay.com, click PAYMENTS, then click on MAKE A PAYMENT.
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  • What if I want to change the credit card used for my account or my card has expired? How do I update my payment information for my subscription?
  • Login to myaccount.tampabay.com, click PAYMENTS, then click on MAKE A PAYMENT. You can update your credit card info.
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  • How do I change my password, phone number or email address?
  • Log in to myaccount.tampabay.com. Click ACCOUNT MANAGEMENT.
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  • How do I change the print delivery days for my subscription?
  • Contact our Customer Relations department at help@tampabay.com or call 1-800-888-7012.
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  • If I go on vacation, how do I temporarily suspend delivery of my print newspaper?
  • Log in to myaccount.tampabay.com, and click ACCOUNT MANAGEMENT. With at least two days' notice, the Times can suspend delivery of your newspaper. Separately, you can donate your vacation copies to students through our Newspaper in Education program. When you place your print delivery on vacation hold, you will continue to have uninterrupted access to your digital subscription for four weeks and, therefore, no credit is issued for the first four weeks of a vacation hold. If your vacation is longer than four weeks, then you will need to sign up for an Unlimited Digital Access subscription for the remaining time you'll be away.
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  • When I go on vacation, can I put my digital or e-Newspaper access on hold?
  • No. Tampa Bay Times digital content is available anywhere there's an Internet connection, so we do not suspend access.
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  • What should I do if my newspaper does not arrive or is damaged?
  • Login to myaccount.tampabay.com, click ACCOUNT MANAGEMENT and notify us that your delivery was missed or that your paper is wet or damaged. You will receive credit for that day's delivery issue. The Times does not offer re-delivery of the print product. From this link you have access to the e-Newspaper and tampabay.com as timely alternatives for a delivery issue. If you report delivery issues after hours, we will apply a credit to your account. Credits for missed deliveries more than three days in the past must be requested by contacting a Customer Relations representative at help@tampabay.com or 1-800-888-7012. If emailing, be sure to include your name, delivery address and home phone number. The email's subject line should contain the words: MISSED PAPER CREDIT.
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  • Is it necessary to call to restart my subscription after it has been temporarily suspended?
  • If you provide a restart date when you suspend delivery, you do not need to notify us to restart your service. If your restart date changes or you did not give us a restart date, you can update or add a restart date by contacting our Customer Relations department at help@tampabay.com or calling 1-800-888-7012.
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  • I want to view and pay my bill on the subscriber services site. How can I stop receiving printed invoices?
  • To switch to e-billing, follow these steps: Log in to myaccount.tampabay.com, click PAYMENTS and select SIGN UP FOR EBILL PAPERLESS BILLING. Once you have signed up, we will no longer send you paper versions of your bills. Each time your bill is due, you will receive an email with an attachment so you can view your bill for payment. You can still use the payment method that is most convenient for you - through our secure website, by mail or by phone at 1-800-888-7012.
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  • How do I cancel my subscription?
  • To cancel, contact our Customer Relations department at help@tampabay.com or call 1-800-888-7012.
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  • What if I have further questions?
  • Contact our Customer Relations team at help@tampabay.com, call 1.800.888.7012 or click here to chat with a representative.
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Troubleshooting

  • What browsers can I use?
  • For the best viewing experience, we suggest using the Google Chrome browser. You can also use Firefox, Internet Explorer, Edge and Safari. Times’ apps are not compatible with the Amazon Kindle products.
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  • My password is not working or I don’t remember my password. How do I reset it?
  • You can reset your password by visiting https://myaccount.tampabay.com/Home. Click the login button and then click the ‘set or reset your password’ link. It can take up to 5-10 minutes to receive the email. You may need to check your spam/junk folder. If you still do not receive it, contact our Customer Relations team at help@tampabay.com, call 1.800.888.7012 or click here to chat with a representative.
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  • I can’t find the mobile app. What do I do?
  • You can download the app by going to the Apple Store or Google Play Store on your device. Type in Tampa Bay Times in the search bar. Please note there are two apps. One is for the tampabay.com and the other is for the e-Newspaper. Make sure your device has completed any recent updates. If you continue to have a problem, delete and reinstall the app. The app is free to download. However, you will need a Tampa Bay Times subscription for full access.
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  • Do the apps work on all devices?
  • The apps do work on most devices. It is no longer compatible with the Amazon Kindle products.
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  • My App has stopped working. What should I do?
  • Make sure your device has completed any recent updates. If you continue to have a problem, delete and reinstall the app.
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