TAMPA — California-based customer service company Alorica is closing its call center near U.S. 301 and Adamo Drive and laying off 482 employees.
Layoffs are scheduled to take place in seven phases from Feb. 9 through March 27, according to a notice the company sent to Tallahassee officials this week. More than 80 percent of the jobs being eliminated are filled by customer service representatives. The rest are managers or office staff.
The center, at 111 U.S. 301 S east of Tampa, will close permanently, according to the notice to the state. The company provided no further explanation of the decision, and a company spokeswoman did not respond to voicemail and email messages from the Tampa Bay Times on Wednesday.
In August, Alorica said it was closing its center in the Broward County town of Sunrise and eliminating 216 positions “due to business needs and operating efficiencies,” Alorica vice president for employee experience Brady Burton wrote in a layoff notice to the state. Those cuts were scheduled to begin in October and continue through Dec. 31.
Alorica has more than 100,000 employees at 130 locations in 14 countries. It provides outsourced sales and customer support services and back office operations for companies in health care, communications, media and entertainment, financial services, retail, transportation, energy and travel and hospitality.